New Library Hours: Monday through Thursday 8:00 a.m. - 7:00 p.m. Friday 8:00 a.m. - 3:00 p.m. Effective January 10, 2017
Montgomery Community College offers distance education opportunities in both curriculum and continuing education programs through the use of the North Carolina Information Highway and Internet online courses.
The Office of Distance Learning Help Center is located in Building 200, Room 273.
If you need assistance with your online course(s), please give The Office of Distance Learning a call at the numbers below or stop by the CATS lab located in Room 273 at the back of the MCC Library.
Where can I find technical help with issues such as logging in or getting started in Blackboard?
MCC has several ways you can get assistance with technology and online courses.
- MCC CATS Lab: Call 910-898-9647 or stop by the lab and speak to one our lab assistants
- MCC Blackboard Helpdesk: Call 1-855-588-2930
- MCC Distance Learning Office Staff:
Dee Blake at 910-898-9646 or email firstname.lastname@example.org
Cindy Ellison at 910-898-9645 or email email@example.com
This College is committed to making programs, courses, and services accessible to all citizens.
Setting Up Username and Password
All MCC students will need login information in order to access certain student resources. Login conventions will be the same for all systems listed below. Students will need to know their WebAdvisor User ID to login to these services.
For security, once you have successfully logged in to any resource, always change your password!
Find WebAdvisor UserID
MCC User IDs will be automatically generated. It is possible that your User ID has changed since the last time you were a student at MCC. It is important that you go to WebAdvisor to obtain your User ID. You will need this User ID for WebAdvisor, Blackboard and your MCC Student Email account.
To find your User ID, click the WebAdvisor link on the MCC home page (http://www.montgomery.edu), then choose the What’s My User ID? link at the bottom right. On this screen you will enter your Last Name and either your SSN or your Student ID number. Do NOT enter both numbers. Click Submit, then write down your User ID and click OK.
On the WebAdvisor Welcome screen, click the Set/Reset Password link at the bottom right. If you are a new student, click the Set My Password link or click Reset My Password if you do not remember your password. Your password will be sent via email. Be sure to choose an accessible email from the drop down menu.
Once you have received your password, you can use your User ID and password to log into WebAdvisor. The first time you login, you will be notified that your password is expired. You will re-enter the password you just received, then create a new password that is between 6-9 characters in length and includes a number.
Now, check your email for your temporary password. Note: It is possible that the email (from Datatel) is located in your Trash or Spam folders. Once you have received your password, you can use your User ID and password to log into WebAdvisor. The first time you login, you will be notified that your password is expired. You will re-enter the password you just received in the email, then create a new password that is between 6-9 characters in length and includes a number.
Student Email Address
Example: If your WebAdvisor UserID is smithp22, your email address will be firstname.lastname@example.org.
Student Email Password
All new users will use trailblazer as the password at the first login. Once you have logged in, you will be prompted to change the password. Make sure your new password is at least 8 characters in length!
Note: Passwords are reset between EVERY semester to trailblazer, and you must create a new password at that time. Make sure your new password is at least 8 characters in length!
Find your User ID through WebAdvisor. This User ID will be your Blackboard username. Be sure to verify your username through WebAdvisor! Even if you are a returning student, this username may have changed!
All new users will use trailblazer as the password at the first login. Once you have logged in, immediately change your password by clicking the down arrow beside your name at the top right corner of Blackboard. Click Settings>Personal Information>Change Password.
Is Online Learning Right For Me
Do you have the skills needed to be successful taking classes online? Online students need to be self-directed, have good time-management skills, and work well with limited supervision. If you are uncertain about your ability to complete an online course, take the following quiz to identify skills you might want to enhance. Upon completion of this quiz, you will receive (via email) a Personalized Distance Learning Readiness Plan based on your answers.
If you have any questions or want more information about MCC’s online programs, please contact Cindy Ellison at or 910-576-6222, ext. 217.
Distance Learning Complaint Process for Out of State Students
Montgomery Community College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of North Carolina while attending MCC who desire to resolve a grievance should follow the College's Student Grievance Procedure as outlined in the Student Handbook. However, if an issue cannot be resolved internally, you may file a complaint with your home State. The Student Grievance Contact information for Individual States provides phone numbers, emails and/or links to state education agencies.
Montgomery Community College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate degrees, diplomas and certificates. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call (404) 679-4500 for questions about the accreditation of Montgomery Community College.
The Commission may be contacted for the following reasons: 1.) to learn about the accreditation status of Montgomery Community College, 2.) to file a third party comment at the time of the Montgomery Community College decennial review, 3.) to file a complaint against Montgomery Community College for significant non-compliance with a standard or requirement. Click here for the complaint policy and form.
Normal inquiries about Montgomery Community College, such as admission requirements, financial aid, educational programs, etc., should be addressed directly to Montgomery Community College and not to the Commission on Colleges.
Tips For Online Students
- 1. Read Your Syllabus
- The course syllabus contains important information about your course. Don’t just skim through…be sure to thoroughly read the syllabus and print a copy for quick reference.
- 2. Be Tech-Ready!
- Make sure you have the proper technical equipment and software needed for the course. Read your syllabus and course requirements the first day of class. Ask your instructor if you are not sure.
- 3. Schedule Time for Coursework
- Online courses allow flexibility, but they are not easier than traditional courses. In fact, because you are required to do more work on your own, you will probably find that they require more time! Set aside a specific time each day to focus on your coursework.
- 4. Ask Questions!
- Just because you are not in a “classroom setting,” you can still learn as effectively if you get involved. If you do not understand a concept, your instructor is there for you. Common methods for asking questions include the course discussion forum or email.
- 5. Engage in the Material
- Take notes as you read or watch a video. Print course notes and study materials to highlight text and jot down questions.
- 6. Stay Organized
- Students enrolled in traditional courses usually have a consistent schedule to follow each week, with in-class instruction followed by out-of-class assignments. For online courses, students may have to find their own ways to stay on top of their work. Make sure assignment due dates are on your calendar, create online or paper folders for each week, and keep coursework materials together.
- 7. Create a Consistent Workspace
- One thing online and in-class courses have in common is that students still need a place to study or complete assignments, whether it’s a coffee shop, the school library, or at home. Wherever you choose to study and complete assignments, make it a consistent location that's free of outside interferences.
- 8. Log On and Check Email Frequently
- Be sure to check your course site and email a minimum of 5-6 days a week. Since your course does not meet face to face, your course page and email is how all communication is handled. If you let too many days go by without logging on to your course discussion group, you will get behind and find it very difficult to catch up.
- Where Can I Find My Student I.D. Number?
- Who do I contact if my username or password for Blackboard Learn is not working?
- Why are my courses not showing up in Blackboard Learn?
- Where can I find technical help with issues such as logging in or getting started in Blackboard Learn?
- Are there on campus computers and Internet access for students?
- How do I check my grades in Blackboard Learn?
- Do I need special software to use Blackboard Learn?
- Can I use the Blackboard Mobile Learn app?
- There is a mandatory course assignment in all of my online courses - do I have to complete for each course?
Where Can I Find My Student I.D. Number?
The Student ID Number appears on your schedule, listed as “ID Number,” or it can be found on the back of your Student Photo ID. It is a seven (7) digit number.
Who do I contact if my username or password for Blackboard Learn is not working?
If the school is open, call (910)-898-9647 or email email@example.com if the college is closed.
Why are my courses not showing up in Blackboard Learn?
Your courses will not show up until the first day of class. If you register late, it may be 24 hours from the time you registered until your course is available. If you still do not see your course(s), please call (910)-898-9646, or email firstname.lastname@example.org
Where can I find technical help with issues such as logging in or getting started in Blackboard Learn?
- MCC has several ways you can get assistance with technology and online courses.
- MCC Blackboard Learn Helpdesk: Call 1-855-588-2930
- MCC Distance Learning Office:
-Dee Blake at 910-898-9646 or email email@example.com
-Cindy Ellison at 910-898-9645 or email firstname.lastname@example.org
- MCC CATS Lab: Call 910-898-9647 or stop by the lab and speak to one our lab assistants
Are there on campus computers and Internet access for students?
Yes! Students may use the computers in the MCC Library and individual student assistance is available in the CATS lab located at the back of the library. To login to these computers, you will need your username and password created from the instructions above.
How do I check my grades in Blackboard Learn?
Your instructor may have created a tool in the menu on the left side of the screen titled, Grades or My Grades. If you do not see this, look for a menu titled Tools, and you should find a My Grades link inside.
Do I need special software to use Blackboard Learn?
There are several browser plug-ins commonly required to display content in Blackboard Learn:
- Test your version of Java to ensure compatibility. Blackboard has tested and supports version 7 JRE. While JRE 6 may work, it could result in unexpected behavior.
- Install Abode Reader
- Install Adobe Flash Player
- Install Adobe Shockwave Player
- Install RealPlayer
- Install QuickTime
- Install Windows Media Player Plugin
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Can I use the Blackboard Mobile Learn app?
The Blackboard Mobile Learn app offers access to various content and features within a Blackboard Learn course and is available for multiple mobile devices.
There is a mandatory course assignment in all of my online courses - do I have to complete for each course?
Yes! It is important that you complete the mandatory assignment by the due date for EVERY course you are enrolled. If you do not complete the assignment by the due date, you will be automatically dropped from the course.