Montgomery Community College offers distance education opportunities in both curriculum and continuing education programs through the use of the North Carolina Information Highway and Internet online courses.
If you need assistance with your online course(s), please give us a call at the numbers below or stop by the MCC Library.
Where can I find technical help with issues such as logging in or getting started in Blackboard?
MCC has several ways you can get assistance with technology and online courses.
- MCC Library: Call 910-898-9652 or stop by
- MCC Blackboard Helpdesk: Call 1-855-588-2930
- MCC Distance Learning Office Staff
This College is committed to making programs, courses, and services accessible to all citizens.
Is Online Learning Right For Me?
Tips for Online Students
1. Read Your Syllabus
The course syllabus contains important information about your course. Don’t just skim through…be sure to thoroughly read the syllabus and print a copy for quick reference.
2. Be Tech-Ready!
Make sure you have the proper technical equipment and software needed for the course. Read your syllabus and course requirements the first day of class. Ask your instructor if you are not sure.
3. Schedule Time for Coursework
Online courses allow flexibility, but they are not easier than traditional courses. In fact, because you are required to do more work on your own, you will probably find that they require more time! Set aside a specific time each day to focus on your coursework.
4. Ask Questions!
Just because you are not in a “classroom setting,” you can still learn as effectively if you get involved. If you do not understand a concept, your instructor is there for you. Common methods for asking questions include the course discussion forum or email.
5. Engage in the Material
Take notes as you read or watch a video. Print course notes and study materials to highlight text and jot down questions.
6. Stay Organized
Students enrolled in traditional courses usually have a consistent schedule to follow each week, with in-class instruction followed by out-of-class assignments. For online courses, students may have to find their own ways to stay on top of their work. Make sure assignment due dates are on your calendar, create online or paper folders for each week, and keep coursework materials together.
7. Create a Consistent Workspace
One thing online and in-class courses have in common is that students still need a place to study or complete assignments, whether it’s a coffee shop, the school library, or at home. Wherever you choose to study and complete assignments, make it a consistent location that’s free of outside interference.
8. Log On and Check Email Frequently
Be sure to check your course site and email a minimum of 5-6 days a week. Since your course does not meet face to face, your course page and email are how all communication is handled. If you let too many days go by without logging on to your course discussion group, you will get behind and find it very difficult to catch up.
Distance Learning Complaint Process for Out of State Students
State Authorization and Out of State Complaint Process
Montgomery Community College desires to resolve student grievances, complaints, and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of North Carolina while attending MCC who desire to resolve a grievance should follow the College’s Student Grievance Procedure as outlined in the Student Handbook. However, if an issue cannot be resolved internally, you may file a complaint with your home State. The Student Complaint Information by State and Agency provides phone numbers, emails and/or links to state education agencies.
Montgomery Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. Montgomery Community College also may offer credentials such as certificates and diplomas at approved degree levels. Questions about the accreditation of Montgomery Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org).
The Commission may be contacted for the following reasons: 1.) to learn about the accreditation status of Montgomery Community College, 2.) to file a third-party comment at the time of the Montgomery Community College decennial review, 3.) to file a complaint against Montgomery Community College for significant non-compliance with a standard or requirement. Click here for the complaint policy and form.
Normal inquiries about Montgomery Community College, such as admission requirements, financial aid, educational programs, etc., should be addressed directly to Montgomery Community College and not to the Commission on Colleges.
STATE AUTHORIZATION
Montgomery Community College has been approved by the State of North Carolina to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary education.
The U.S. Department of Education regulation 600.9(c) State Authorization requires that if an institution is offering distance education in a state where it is not physically located, the institution must meet individual state requirements for offering distance or correspondence education within that state. Montgomery Community College is participating in NC-SARA, National Council for State Authorization Reciprocity Agreement. As a result, MCC is authorized to offer distance education courses in states that are also participating in NCSARA. Depending on the outcome of further discussion regarding this regulation, MCC could notify students residing in particular states that they are not eligible to register for distance education courses.
STUDENT COMPLAINTS
In compliance with §668.43 (b) Institutional Information, Montgomery Community College is required to provide current and prospective students with information for filing complaints.
MCC strives to resolve complaints in a fair and timely manner. Students residing outside of the State of North Carolina while attending MCC who desire to resolve a complaint should first refer to MCC’s General Complaint Policy.
If the student decides to initiate a formal complaint, the written grievance should be submitted to the Vice President of Instruction, Lee Proctor. Contact Lee Proctor at proctorr3159@montgomery.edu or 910-898-9660. Mailing address is 1011 Page Street, Troy, NC 27371.
If after following the College procedures the issue is not satisfactorily resolved internally and the student seeks additional resolution, the resources below may be used to file complaints with the appropriate agency.
NC POST-SECONDARY EDUCATION COMPLAINT PROCESS
A student may file a complaint with the North Carolina Post-Secondary Education Complaints unit. First review the NC Post-Secondary Student Complaint Policy (PDF). Then print and complete the NC Post-Secondary Education Student Complaint Form (PDF) and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
223 S. West Street, Suite 1800; Raleigh NC 27603
Website: https://www.northcarolina.edu/post-secondary-education-complaints/
For more information, call (919) 962-4550.
SACSCOC STUDENT COMPLAINT PROCESS
Students may also file a complaint with Montgomery Community College’s accrediting agency, Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), to award associate degrees. Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure. Print out the Complaints Against Institutions: Information Sheet and Form. Submit two copies of the formal complaint to:
President, Southern Association of Colleges and Schools Commission on Colleges
1866 Southern LaneDecatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: http://www.sacscoc.org
SARA-NC COMPLAINT PROCESS
Students may also file a complaint with SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF). Submit the complaint to:
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC 27629
Telephone: (855) SARA-1-NC (727-2162)
Telephone:(919) 549-8614, ext. 4667
Website: www.saranc.org
Email: complaint@saranc.org
NORTH CAROLINA COMMUNITY COLLEGE COMPLAINT PROCESS
Students may also file a complaint with the North Carolina Community College System. Submit the complaint to:
Dr. John Evans
Associate Director of Student Life
jevans@nccommunitycolleges.edu
919-807-7212.
FIND YOUR HOME STATE’S COMPLAINT PROCESS
Students may also file a complaint with their home state of residency. Access the Directory of State Authorization Agencies to find the appropriate contact information for each state.
PROFESSIONAL LICENSURE STATEMENT
Programs at Montgomery Community College that prepare students for professional licensure are designed to prepare a student to apply for applicable licensure in North Carolina. In order to comply with U.S. Department of Education regulations regarding distance education and professional licensure, MCC is required to make the following disclosure with respect to professional licensure outside the state of North Carolina. MCC cannot confirm whether a particular program meets requirements for professional licensure outside of the State of North Carolina.
Please contact the respective department at MCC for the degree program that you want to pursue.
Montgomery Community College does not currently offer any online degree programs that lead to professional licensure, nor do we allow students to conduct field placement experiences outside of North Carolina.
Students can view the disclosures for each program or certificate to determine in which states MCC’s curriculum:
- meets state educational requirements for licensure or certification,
- does not meet state educational requirements for licensure or certification, or
- has not made a determination.
The following programs offered at MCC may lead to professional licensure:
Air Conditioning, Heating and Refrigeration Technology
MCC Program Contact:
Tracey Wyrick, Dean of Career & Technical Education
wyrickt4721@montgomery.edu // 910-898-9700
Montgomery Community College
1011 Page Street Troy, NC 27371
Jessica Hamilton, Director of Business and Industry Services
hamiltonj8964@montgomery.edu // 910-898-9674
Montgomery Community College
1011 Page Street Troy, NC 27371
Automotive Systems Technology
Automotive Systems Technology Disclosure
Graduates may be eligible to take professional licensure exams which correspond to certain programs of study.
MCC Program Contact:
Tracey Wyrick, Dean of Career & Technical Education
wyrickt4721@montgomery.edu // 910-898-9700
Montgomery Community College
1011 Page Street Troy, NC 27371
Associate Degree Nursing
Associate Degree Nursing Disclosure
- Nursing Licensure Boards by State
- National Council Licensure Examination (NCLEX)
- N.C. Board of Nursing
MCC Program Contact:
Wendy Vaughn, Director of Nursing Programs
vaughnw6426@montgomery.edu // 910-898-9705
Montgomery Community College
1011 Page Street Troy, NC 27371
Basic Law Enforcement Training (BLET)
- International Association of Directors of Law Enforcement Standards and Training
- N.C. Criminal Justice Education and Training Standards Commission
MCC Program Contact:
Jeffery Dorsett, Director – BLET
dorsettj1175@montgomery.edu // 910-898-9710
Montgomery Community College
1011 Page Street Troy, NC 27371
CPR/First Aid
Upon successful completion, students may qualify to receive certification through a certifying agency.
MCC Program Contact:
Gregory Taylor, Director of Public Safety & Health Occupation Programs
taylorg9792@montgomery.edu // 910-898-9683
Montgomery Community College
1011 Page Street Troy, NC 27371
Culinary Arts
Graduates may be eligible to apply for American Culinary Federation certification.
MCC Program Contact:
Tracey Wyrick, Dean of Career & Technical Education
wyrickt4721@montgomery.edu // 910-898-9700
Montgomery Community College
1011 Page Street Troy, NC 27371
Dental Assisting
MCC’s Dental Assisting Program is accredited by the Commission on Dental Accreditation (CODA). As such, graduates are considered a DA II in North Carolina and may be eligible to sit for the Dental Assistant National Board (DANB) Certification Examination. Upon successful completion of the exam, graduates are awarded the Certified Dental Assistant (CDA) credential.
- Dental Assistant National Board (DANB) Certification Examination requirements by state
- Commission on Dental Accreditation
- N.C. State Board of Dental Examiners
MCC Program Contact:
Lori McAllister, Department Chair – Dental Assisting
mcallisterl6531@montgomery.edu // 910-898-9711
Montgomery Community College
1011 Page Street Troy, NC 27371
Detention Officer Certification
Detention Officer Certification Disclosure
*Upon successful completion of the course, students will be eligible to be certified as a detention officer in North Carolina.
For national certification information, see:
MCC Program Contact:
Gregory Taylor, Director of Public Safety & Health Occupation Programs
taylorg9792@montgomery.edu // 910-898-9683
Montgomery Community College
1011 Page Street Troy, NC 27371
Early Childhood Education
Early Childhood Education Disclosure
- Department of Education Contacts by State
- Teacher Certification and Licensing Requirements by State
- NC Division of Child Development and Early Education
MCC Program Contact:
Amy Frieary, Dean of Health & Human Services
friearya2564@montgomery.edu // 910-898-9709
Montgomery Community College
1011 Page Street Troy, NC 27371
Electrical Systems Technology
Electrical Systems Technology Disclosure
MCC Program Contact:
Tracey Wyrick, Dean of Career & Technical Education
wyrickt4721@montgomery.edu // 910-898-9700
Montgomery Community College
1011 Page Street Troy, NC 27371
Jessica Hamilton, Director of Business and Industry Services
hamiltonj8964@montgomery.edu // 910-898-9674
Montgomery Community College
1011 Page Street Troy, NC 27371
Emergency Medical Responder
Emergency Medical Responder Disclosure
- State EMS Agency Map
- N.C. Division of Health Service Regulation – Office of Emergency Medical Services
MCC Program Contact:
Gregory Taylor, Director of Public Safety & Health Occupation Programs
taylorg9792@montgomery.edu // 910-898-9683
Montgomery Community College
1011 Page Street Troy, NC 27371
Emergency Medical Technician
Emergency Medical Technician Disclosure
- State EMS Agency Map
- N.C. Division of Health Service Regulation – Office of Emergency Medical Services
MCC Program Contact:
Gregory Taylor, Director of Public Safety & Health Occupation Programs
taylorg9792@montgomery.edu // 910-898-9683
Montgomery Community College
1011 Page Street Troy, NC 27371
Fire and Rescue Service
Fire and Rescue Service Disclosure
This program is designed to meet local, state and other guidelines relative to requirements for certification purposes.
- U.S. Fire Administration – State Fire Points of Contact
- N.C. Office of State Fire Marshal – Certifications and Regional Contacts
MCC Program Contact:
Gregory Taylor, Director of Public Safety & Health Occupation Programs
taylorg9792@montgomery.edu // 910-898-9683
Montgomery Community College
1011 Page Street Troy, NC 27371
Human Services Technology
Human Services Technology Disclosure
Students graduating from CSHSE accredited programs are eligible to apply for the Human Services Board Certified Practitioner (HS-BCP) credential.
MCC Program Contact:
Amy Frieary, Dean of Health & Human Services
friearya2564@montgomery.edu // 910-898-9709
Montgomery Community College
1011 Page Street Troy, NC 27371
Industrial Systems Technology
MCC offers customized OSHA 10-30 training courses designed to meet industry requirements. Employees should check with their employer before signing up for any course to ensure requirements will be met.
MCC Program Contact:
Tracey Wyrick, Dean of Career & Technical Education
wyrickt4721@montgomery.edu // 910-898-9700
Montgomery Community College
1011 Page Street Troy, NC 27371
Jessica Hamilton, Director of Business and Industry Services
hamiltonj8964@montgomery.edu // 910-898-9674
Montgomery Community College
1011 Page Street Troy, NC 27371
Information Technology
This program/course will incorporate the competencies of industry-recognized certification exams.
MCC Program Contact:
Rebekah Bunting, Department Chair – Science & Math/Biology Instructor
buntingr7497@montgomery.edu // 910-898-9724
Montgomery Community College
1011 Page Street Troy, NC 27371
Jessica Hamilton, Director of Business and Industry Services
hamiltonj8964@montgomery.edu // 910-898-9674
Montgomery Community College
1011 Page Street Troy, NC 27371
Medical Assisting
Graduates are eligible to sit for the American Association of Medical Assistants (AAMA) Certification Examination. Upon successful completion, students are awarded the Certified Medical Assistant (CMA) credential.
- American Association of Medical Assistants – State and Chapter Listings
- Commission on Accreditation of Allied Health Education Programs (CAAHEP)
- Medical Assisting Education Review Board (MAERB)
MCC Program Contact:
Amanda Beaman, Department Chair, Medical Assisting
beamana5823@montgomery.edu // 910-898-9707
Montgomery Community College
1011 Page Street Troy, NC 27371
Medical Office Administration - Billing and Coding
Medical Office Administration – Billing and Coding Disclosure
Upon graduation, students may be eligible to sit for industry recognized certification exams.
MCC Program Contact:
Ashleigh Thompson, Department Chair, Medical Office Administration
thompsona6316@montgomery.edu // 910-898-9708
Montgomery Community College
1011 Page Street Troy, NC 27371
Notary
MCC Program Contact:
Jessica Hamilton, Director of Business and Industry Services
hamiltonj8964@montgomery.edu // 910-898-9674
Montgomery Community College
1011 Page Street Troy, NC 27371
Nurse Aide
Nurse Aide I Disclosure
Nurse Aide II Disclosure
MCC Program Contact:
Shelia Adams, Nursing Aide Program Coordinator
adamss5268@montgomery.edu // 910-898-9706
Montgomery Community College
1011 Page Street Troy, NC 27371
Phlebotomy
Graduates may be eligible for national certification as phlebotomy technicians.
- American Society of Phlebotomy Technicians, Inc.
- American Medical Technologists
- American Society for Clinical Laboratory Science
MCC Program Contact:
Amanda Beaman, Department Chair, Phlebotomy/Medical Office Administration
beamana5823@montgomery.edu // 910-898-9708
Montgomery Community College
1011 Page Street Troy, NC 27371
Practical Nursing
MCC Program Contact:
Wendy Vaughn, Director of Nursing Programs
vaughnw6426@montgomery.edu // 910-898-9705
Montgomery Community College
1011 Page Street Troy, NC 27371
N.C. Public Safety Drone Academy
This course prepares individuals for small unmanned aircraft systems (sUAS) flight certification. Upon successful completion, individuals will be prepared to sit for the Federal Aviation Administration (FAA) Part 107 Remote Pilot Knowledge Test and NCDOT UAS Operator Permit.
Drone Pilot Certification Disclosure
- FAA Part 107 Remote Pilot Certificate (federal certification)
- NCDOT Unmanned Aircraft Systems Operator Permit (state requirement)
MCC Program Contact:
Gregory Taylor, Director of Public Safety & Health Occupation Programs
taylorg9792@montgomery.edu // 910-898-9683
Montgomery Community College
1011 Page Street Troy, NC 27371
Hunter Smith, Dean of Continuing Education
smithh6902@montgomery.edu // 910-898-9670
Montgomery Community College
1011 Page Street Troy, NC 27371
Taxidermy
Successful graduates may be eligible to apply for North Carolina and Federal Taxidermy licenses.
- Natural Resources Agencies
- North Carolina Wildlife Resources Commission
- Federal Taxidermy License (for migratory birds)
MCC Program Contact:
Tracey Wyrick, Dean of Career & Technical Education
wyrickt4721@montgomery.edu // 910-898-9700
Montgomery Community College
1011 Page Street Troy, NC 27371
Welding
MCC Program Contact:
Jessica Hamilton, Director of Business and Industry Services
hamiltonj8964@montgomery.edu // 910-898-9674
Montgomery Community College
1011 Page Street Troy, NC 27371
Additional Contacts, links, and Licensure Information
- Department of Education Licensure Information
- NC-SARA Licensure Directory
- VLC Licensure List
- Additional Professional Licensure Boards by Profession
- Business Continuity Plan
- IS Disaster Recovery Plan
- Information Security Plan
- Federal Regulations 602.24(C)
- SACSCOC Teach-out plan policy document
- Refund Policy
Distance Learning FAQS
Technical Help
For technical help on resetting your password, finding your username, and more click the button below.
Why are my courses not showing up in Blackboard Learn?
Your courses will not show up until the first day of class. If you register late, it may be 24 hours from the time you registered until your course is available. If you still do not see your course(s), please call (910)-898-9648.
Where can I find technical help with issues such as logging in or getting started with Blackboard Learn?
MCC has several ways you can get assistance with technology and online courses.
- Email helpdesk@montgomery.edu
- MCC Distance Learning Office
- MCC CATS Lab: Call 910-898-9648 or stop by the lab and speak to one our lab assistants
MCC Blackboard Learn Helpdesk 24/7 Support: Call 1-855-588-2930 or visit https://help.edusupportcenter.com/shplite/montgomerycc/home
Are there computers on campus with internet access for students?
Yes! Students may use the computers in the MCC Library and individual student assistance is available in the CATS lab located at the back of the library. To login to these computers, you will need your username and password created from the instructions above.
How do I check my grades on Blackboard Learn?
Your instructor may have created a tool in the menu on the left side of the screen titled, Grades or My Grades. If you do not see this, look for a menu titled Tools, and you should find a My Grades link inside.
Do I need to have special software to use Blackboard Learn?
Blackboard Learn is a web-based tool, so any current internet browser that has JavaScript and cookies turned on should be able to access most content. Click here to view the list of supported browsers for Blackboard Learn. Montgomery Community College strongly recommends NOT using Internet Explorer. You may need additional software or plug-ins depending on what content your professor requires for class. For example, your instructor may post content that requires the Adobe Flash Player to view.
There are several browser plug-ins commonly required to display content in Blackboard Learn:
- Test your version of Java to ensure compatibility. Blackboard has tested and supports version 7 JRE. While JRE 6 may work, it could result in unexpected behavior.
- Install Abode Reader
- Install Adobe Flash Player
- Install Adobe Shockwave Player
- Install RealPlayer
- Install QuickTime
- Install Windows Media Player Plugin
Can I use the mobile Blackboard Learn app?
The Blackboard Mobile Learn app offers access to various content and features within a Blackboard Learn course and is available for multiple mobile devices.
There is a mandatory course assignment in all of my online courses - do I have to complete for each course?
Yes! It is important that you complete the mandatory assignment by the due date for EVERY course you are enrolled. If you do not complete the assignment by the due date, you will be automatically dropped from the course.