All Montgomery Community College accounts now use the same login and usernames are automatically generated. To find your username, go to the tab below and follow the directions to obtain your username and create your password.
If you have followed the below steps and you are still having issues, please submit a ticket to firstname.lastname@example.org and include your Student ID number. We will respond as soon as possible.
I Need Help With…
Username and Password
All MCC students will need their login information in order to access certain student resources. Login conventions will be the same for all systems. Students will need to know their User ID to login to these services.
Create or Reset Password
Please click the button below to open the password reset instructions.
Find Your Username
Obtain your Username:
MCC usernames will be automatically generated. It is possible that your username has changed since the last time you were a student at MCC. It is important that you use the button below to obtain your username. You will need this username for all services. To find your username, click the button below. On the Self-Service login screen, click ‘Forgot your USER NAME’. Enter your first and last name and your personal email address. Note: This should be the same email address MCC has on file for you. Click Submit. You will receive an email containing your username shortly.”
WiFi Help Docs
Free Office 365
Why are my courses not showing up in Blackboard Learn?
Your courses will not show up until the first day of class. If you register late, it may be 24 hours from the time you registered until your course is available. If you still do not see your course(s), please call (910)-898-9646.
Where can I find technical help with issues such as logging in or getting started with Blackboard Learn?
MCC has several ways you can get assistance with technology and online courses.
- Email email@example.com
- MCC Distance Learning Office:
- Touger Vang at 910-898-9651 or email firstname.lastname@example.org
- MCC CATS Lab: Call 910-898-9648 or stop by the lab and speak to one of our lab assistants
MCC Blackboard Learn Helpdesk 24/7 Support: Call 1-855-588-2930 or visit https://help.edusupportcenter.com/shplite/montgomerycc/home
Are there computers on campus with internet access for students?
Yes! Students may use the computers in the MCC Library and individual student assistance is available in the CATS lab located at the back of the library. To login to these computers, you will need your username and password created from the instructions above.
How do I check my grades on Blackboard Learn?
Your instructor may have created a tool in the menu on the left side of the screen titled, Grades or My Grades. If you do not see this, look for a menu titled Tools, and you should find a My Grades link inside.
Do I have to use special software to access Blackboard Learn?
There are several browser plug-ins commonly required to display content in Blackboard Learn:
Test your version of Java to ensure compatibility. Blackboard has tested and supports version 7 JRE. While JRE 6 may work, it could result in unexpected behavior.
Install Abode Reader
Install Adobe Flash Player
Install Adobe Shockwave Player
Install Windows Media Player Plugin
Can I use the mobile app for Blackboard Learn?
The Blackboard Mobile Learn app offers access to various content and features within a Blackboard Learn course and is available for multiple mobile devices.
There is a mandatory course assignment in all my online courses - Do I have to complete each course?
Yes! It is important that you complete the mandatory assignment by the due date for EVERY course you are enrolled. If you do not complete the assignment by the due date, you will be automatically dropped from the course.
Access student email via the web by clicking on the TrailMail link under the MCC Tech Trail menu or directly at mail.google.com/a/student.montgomery.edu
Your MCC email address will be UserID@student.montgomery.edu. Example: If your UserID is smithp5622, your email address will be email@example.com.
If you have already created a password at the Password Portal, you will use the same password for your student email. If you need to reset your password, go to the Password Portal.