Your MCC password will expire every 90 days or sooner if you need to re-sync all of your MCC accounts. To reset your password, follow these steps:

  1. Go to the MCC home page.
  2. Click the TechTrail menu in the top right corner. Select Self-Service.
  3. Click the second green button to Proceed to Self-Service.
  4. Click the “Forgot your password” link just above the Sign In button.
  5. Enter your MCC username and your personal email address. Hint: This should be the email address we have on file for you at MCC.
  6. Check your personal email. You should receive a link from the Self Service User Management Account to reset your password. This process may take longer for first-time students, so please allow up to 10 minutes to receive the email from Self-Service.
  7. Enter your username and your new password.

Don’t forget! Passwords should contain between 8 and 20 characters with one or more UPPER CASE letters and one or more numbers. They should not contain these special characters: ;?:@&=<>[space]. They also should not contain any part of a user’s name or username.

Once you have reset your password, please log in to Self-Service and confirm that your personal information is up to date.

  1. Click on your username in the top right corner
  2. Select User Profile
  3. Confirm that your personal email address and cell phone number are accurate and up to date. [Note: You can edit this information by clicking the purple pencil icon on the right side of the screen.]

Self-Service not working? Try our alternative reset method instead!

  1. Go to the following link: https://aka.ms/sspr
  2. Enter your full MCC email address [that’s your username@student.montgomery.edu] and enter the CAPTCHA correctly.
  3. Select ‘I Forgot My Password’ on the next page and follow the steps to receive a 6-digit confirmation code that will allow you to reset your password.