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Distance Learning Complaint Process for Out of State Students

Montgomery Community College desires to resolve student grievances, complaints, and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of North Carolina while attending MCC who desire to resolve a grievance should follow the College's Student Grievance Procedure as outlined in the Student Handbook. However, if an issue cannot be resolved internally, you may file a complaint with your home State. The Student Grievance Contact information for Individual States provides phone numbers, emails and/or links to state education agencies.

Montgomery Community College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate degrees, diplomas, and certificates. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call (404) 679-4500 for questions about the accreditation of Montgomery Community College.

The Commission may be contacted for the following reasons: 1.) to learn about the accreditation status of Montgomery Community College, 2.) to file a third-party comment at the time of the Montgomery Community College decennial review, 3.) to file a complaint against Montgomery Community College for significant non-compliance with a standard or requirement. Click here for the complaint policy and form.

Normal inquiries about Montgomery Community College, such as admission requirements, financial aid, educational programs, etc., should be addressed directly to Montgomery Community College and not to the Commission on Colleges.

State Authorization

NCSARA logo

Montgomery Community College has been approved by the State of North Carolina to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary education.

 

 

The U.S. Department of Education regulation 600.9(c) State Authorization requires that if an institution is offering distance education in a state where it is not physically located, the institution must meet individual state requirements for offering distance or correspondence education within that state. Montgomery Community College is participating in NC-SARA, National Council for State Authorization Reciprocity Agreement. As a result, MCC is authorized to offer distance education courses in states that are also participating in NCSARA. Depending on the outcome of further discussion regarding this regulation, MCC could notify students residing in particular states that they are not eligible to register for distance education courses.

Student Complaints

In compliance with §668.43 (b) Institutional Information, Montgomery Community College is required to provide current and prospective students with information for filing complaints.

MCC strives to resolve complaints in a fair and timely manner. Students residing outside of the State of North Carolina while attending MCC who desire to resolve a complaint should first refer to MCC's General Complaint Policy.

If the student decides to initiate a formal complaint, the written grievance should be submitted to the Vice President of Student Services, Beth Smith. Contact Ms. Smith at smithb@montgomery.edu or 910-898-9610.

If after following the College procedures the issue is not satisfactorily resolved internally and the student seeks additional resolution, the resources below may be used to file complaints with the appropriate agency.

NC Post-Secondary Education Complaint Process

A student may file a complaint with the North Carolina Post-Secondary Education Complaints unit. First review the NC Post-Secondary Student Complaint Policy (PDF). Then print and complete the NC Post-Secondary Education Student Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Website: http://www.northcarolina.edu/complaints

For more information, call (919) 962-4550 or send an email to: studentcomplaint@northcarolina.edu

SACSCOC Student Complaint Process

Students may also file a complaint with Montgomery Community College's accrediting agency, Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), to award associate degrees. Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure. Print out the Complaints Against Institutions: Information Sheet and Form. Submit two copies of the formal complaint to:

President, Southern Association of Colleges and Schools Commission on Colleges
1866 Southern LaneDecatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: http://www.sacscoc.org

SARA-NC Complaint Process

Students may also file a complaint with SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF). Submit the complaint to:

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Telephone: (855) SARA-1-NC (727-2162)
Telephone:(919) 549-8614, ext. 4667
Website: www.saranc.org
Email: complaint@saranc.org

North Carolina Community College Complaint Process

Students may also file a complaint with the North Carolina Community College System. Submit the complaint to:
Dr. John Evans
Associate Director of Student Life
jevans@nccommunitycolleges.edu
919-807-7212.

Find your home state’s complaint process

Students may also file a complaint with their home state of residency. Access the Directory of State Authorization Agencies to find the appropriate contact information for each state.

Professional Licensure Statement

Programs at Montgomery Community Community College that prepare students for professional licensure are designed to prepare a student to apply for applicable licensure in North Carolina. In order to comply with U.S. Department of Education regulations regarding distance education and professional licensure, MCC is required to make the following disclosure with respect to professional licensure outside the state of North Carolina. MCC cannot confirm whether a particular program meets requirements for professional licensure outside of the State of North Carolina.

Please contact the respective department at MCC of the degree program that you want to pursue.

Montgomery Community College does not currently offer any online degree programs that lead to professional licensure, nor do we allow students to conduct field placement experiences outside of North Carolina.

The following programs offered at MCC may lead to professional licensure:

 Program  Licensure/Certification Organization  MCC Program Contact
 Basic Law Enforcement Training  North Carolina Criminal Justice Education and Training Standards Commission  Pete Herron
 herronp6056@montgomery.edu
 910-898-9710
 Medical Assisting  American Association of Medical Assistants  Jennifer Garner
 garnerj2345@montgomery.edu
 910-898-9707
 Medical Office  American Association of Professional Coders
 Amanda Beaman
 beamana5823@montgomery.edu
 910-898-9708
 North Carolina Fire and Rescue Commission  Fire and Rescue Commission  Riley Beaman
 beamanj5707@montgomery.edu
 910-898-9683
 Nursing  North Carolina Board of Nursing  Wendy Vaughn
 vaughnw6426@montgomery.edu
 910-898-9705
 Phlebotomy  American Society for Clinical Pathology Board of Certification  Amanda Beaman
 beamana5823@montgomery.edu
 910-898-9708
 Practical Nursing  NC Division of Health Service Regulation  Wendy Vaughn
 vaughnw6426@montgomery.edu
 910-898-9705