Montgomery Community College - Institutional Development: Strategic Plan

Institutional Effectiveness

Strategic Plan Activity Report 2009-2010

Strategic Long-Range Goals	College Goal	*Evidence of Activities that Support Goal Attainment* *2009-2010*
1. Workforce Training for Emerging Jobs and a Changing Workplace
a.) Provide training opportunities identified by businesses to strengthen the current workforce	1, 4	Human Services curriculum changed to add SPA 120 Spanish in the Workplace and ACA 111 College Student Success Human Services 260 course included orientation and training through the local JobLink Human Services students participated in community mental health and substance abuse workshops Human Services clinical students worked two semesters training 400 hours at various clinical sites Developed online courses for Emergency Medical Dispatch re-certification In conjunction with FirstHealth, initiated Patient Navigator program; had graduates from multiple ethnic backgrounds Provided Custom Training projects with Carolina Growler, Gibraltar Printing, Longworth Industry, Progress Energy Received Grant for 12 in 6; offered Allied Health Specialist training which included Nursing Aide, Geriatric Aide and Medication Aide certifications
b.) Provide training in office technology, management, and communication skills to support business and industry needs	1, 4	CTS 217, Computer Training & Support, and WEB 140, Web Development Tools, added to Computer Technology curriculum for 2009-2010 Lab 217 computers were reimaged, and Dreamweaver software was installed for WEB 140 New computers installed in Lab 142, and Camtasia software installed for CTS 217 CTS 217 students created a video review guide for MCAS: Word 2007 which was posted to the MCC website and links emailed to Microsoft Elevate America voucher recipients WEB 140 students are worked on creating digital portfolios to help promote themselves in the increasingly tough job market Virtual computing software being utilized for various operating systems on the PCs in Lab 142 for the following courses: NOS 110, NOS 130, NOS 230, CTS155, and CTS 250 Network & Academic Systems Administrator set up a virtual server environment on the primary server in Lab 142. LabSim software for A+ Essentials will be tested in CTS 120 Hardware/Software Support Office Administration/Legal featured on JOBSNow to attract new students and inform employers training is available Business Technologies department and Business Technologies Club sponsored Business Symposium in November of 2009 for current and future students and the community Shooting & Hunting Sports (SSM) Advisory Committee updated with members from well-l known companies within the Shooting and Hunting Sports industry Three Notary Public class taught Offered Spanish for the Workplace in Healthcare Introduced Incorporating Ethics course in OA/Legal replacing OST 132 Skillbuilding to better meet the needs of current business environments Added Business Ethics course to Accounting and Business Administration to better meet needs of current business environments Added Customer Service to the Business Administration curriculum to replace Quality Management to better meet needs of current business environments Grant provided Microsoft training and certification vouchers for CIT students
c.) Work directly with the EDC and the Chamber of Commerce to attract and provide training for potential business and industry	1, 4	Member of EDC, Chamber of Commerce, and Committee of 100 board; attend all functions Continuing Education met with Economic Development to discuss potential training needs and submit proposal for new and existing industry Member of the Pee Dee Workforce Development Board
d.) Pursue appropriate programming in the hospitality and service industries as supported by planning data	1,4	Small Business Center offered free seminars for small business Dental assisting program moved to campus following renovation; new lab provided
e.) Provide training to supply the workforce needed to build new housing	1, 4	Occupational Extension offered Bricklaying at Biscoe Small Business Center ran classes for Real Estate mandated CEU’s
f.) Explore new programming to provide training and support for unique or niche businesses and growth areas of employment	1, 4	Added GIS certificate option in CIT program; offered it hybrid/evening for first cohort Fall 2009 Received approval for Welding as a credit program and Computer Forensics as a certificate option in Criminal Justice; will implement when faculty funding is available Online certificate for Computer Technology is being developed. Due to equipment requirements for NOS 110 and CTS 120, a hybrid option may have to be explored. Beginning Fall 2009, Office Admin./Legal certificates were offered in all on-line format to be completed in one semester Spring 2010, SSM 112 moved to the first eight weeks of the semester and SSM 114 was moved to the second eight weeks of the semester to allow courses to be taught during their respective seasons SSM certificate option has proved to be a success with five graduates Obtained new text material from the National Shooting Sports Foundation specific to the firearms retailer; includes writing a business plan, financials, and merchandising BioNetwork and GIS seminars offered by the SBC. Occupational Extension offered classes in Geriatric Aide and Medication Aid Offered two Detention Office Training schools for local sheriff departments
2. Learning Needs of Diverse Populations
a.) Develop outreach educational opportunities to strengthen the Hispanic population’s ESL skills and prepare them for successful enrollment and completion of MCC programs	1, 4	SPA 120, Spanish in the Workplace, required for all HSE students HSE 260 clinical sites worked with diverse populations Human Services club members participated in community service for seniors English as a Second Language (ESL) classes offered at off campus at Star, Biscoe, Candor and West High School Autobody taught in both English and Spanish Provided diversity activities to educate about cultural differences
b.) Provide ESL/Spanish classes for business and industry workforce	1, 4	Classes offered to businesses; however, county economic conditions dictated company slow-downs CE Autobody Repair offered in Spanish KeyTrain offered in Spanish
c.) Create a diversity center to provide support and services to the Hispanic population	1, 3, 4	Vice President of Student Services served as liaison in establishing the municipal building in Star as a site for ESL classes which continue to meet at that location in 2009-2010 Partnered with FirstHealth to offer the Patient Navigator to provide direction to the community for their various needs
d.) Offer additional courses in Spanish and cultural diversity for English-speaking residents	1, 4	Workplace Spanish required in Office Admin., Criminal Justice, and Human Services Spanish for Healthcare Providers is required for Medical Assisting Offered Occupational Spanish as a Continuing Education course
e.) Devise a marketing plan that targets minority cultural groups; seek leaders from minority communities to serve as MCC ambassadors	4	Created database of New London addresses which is a known retirement community for use for targeted mailings, including tabloid Advertised in Seniors on the Go special section in March ’09 Montgomery Herald Wrote & received a $1,000 grant from Montgomery Fund for female support group
f.) Ensure high quality and comprehensive services are provided to under-served and immigrant students	1, 4	Staff members continue to investigate ways to offer support services to under-served students (i.e. increased tutoring services, addition of support groups, etc.) Undocumented students cannot enroll in curriculum programs at this time
g.) Offer programming that meets the needs and interests of older community members and retirees	1, 4	Offered classes in multi-media art, digital photography, and computers for seniors Sponsored classes in the use of email, the Internet, and Photoshop software
3. Promotion of Quality and Flexible Programs and Services
a.) Assess and provide as needed programming delivered and completed within non-traditional timeframes	1	Human Services courses available for high school students Provided hybrid BIO 163 and online sections of PSY 150 and ENG 111 for the hybrid nursing program Offered evening Gunsmithing course to gauge interest in evening program in Gunsmithing for Fall 2010 CIS 110, CIS 111, CTS 125, and CTS 130 completely redesigned for the 2009-2010 academic year to be more organized and user friendly. Beginning fall 2009, OA/Legal certificate offered in all on-line format to be completed in one semester Early Childhood Education offered Evening/Weekend Associate Degree Early Childhood program offered 3 Saturday classes; 6 courses were offered as Hybrid; 2 classes were offered fully online
b.) Assess and provide as needed programming at locations within the community	1,4	Partnered with Greenridge, Star and West Montgomery High school to offer ESL at those locations Partnered with the Town of Candor to offer ESL Partnered with the Town of Mount Gilead and Highland Center to offer GED and HRD classes Offered Bricklaying and Small Engines courses at Jordan in Biscoe
c.) Collaborate with the county school system to provide college programming as well as basic skills courses	1,4	Expanded the LEO courses for high school students; have Huskins agreements with Mont. Co. Schools, Wescare, and Family Worship Ministries. MCC continues partnership with MCS for 2009-2010 to allow MCC’s graduating CIT students to gain experience with “real world” IT projects CIS 110 online course revised to accommodate the Learn and Earn 15-week schedule Business Tech. Club donated two copies of Microsoft Office Professional to MCS to ensure students at each local high school have sufficient software available to complete college courses Student Services continued attempts to penetrate MCS to ensure high school students are aware of educational opportunities available to them at MCC. Held several meetings with MCS personnel to continue expanding Learn & Earn, Huskins, and Dual enrollment opportunities for students Basic Skills classes offered to students 16 years of age or older
d.) Develop and promote existing and new avenues for high school/GED classes; expand offerings to locations in each of the five major towns	1,4	GED classes were held at Greenridge School in Biscoe, the Highland Center in Mount Gilead, and Troy Housing, the Journey House, and the Courthouse in Troy
e.) Develop a plan to meet all state performance measures	7	Developmental Studies increased the lowest passing grade from 70 to 78 in all Developmental Studies courses in an effort to ensure the success of students in subsequent college level courses Student Services continues to monitor the manner in which data is collected and NCCCS requirements regarding performance measures to ensure that all possible variables are included Updated program guidelines as approved through the Instructional & Student Services Team and the MCC Board of Trustees Business Office underwent comprehensive audit during the year; results to be published by the Office of State Auditor in April 2010 Met 7 of 8 state performance measures
f.) Build a collegiate college campus atmosphere through the development of cultural, social, club, athletic activities, events, & camps	4	Held Polar Volleyball event which included campus-wide participation, including high school students taking classes on campus. Held Wettermelon Wednesday event which encouraged campus-wide participation. Held ice-cream social during the first week of fall semester to welcome new students. MCC now on Facebook and Twitter; all campus events and activities posted. Students interact with the college on Facebook and can view pictures of campus happenings and comment. There is also a discussion tab where students can voice opinions on a number of subjects, i.e., Smoking on Campus or Campus Mascots Student newsletter, Yourspace, continues to be a vehicle for students to get the word out around campus of student activities, club fundraisers and general information to benefit students. Business Tech. Club sponsored a Business Symposium for school-wide participation in order to provide students with information related to current job market and job seeking skills. Collaborated with SGA and Student Ambassadors to provide more opportunities for students through Spring Fling, float entries in parades, recruiting and public relations events for the college. Added an Ice Cream Give Away and collaborated with Marketing Team on Polar Volleyball event Staff participated in Black History Month activities and Diversity Team activities focused on cultural diversity
g.) Restructure programs to meet non-completers’ needs and increase enrollment from untapped portions of the population	1,4	Added GIS certificate option in CIT program; offered it hybrid/evening for first cohort fall 2009 Provided numerous tours for individual students, groups, and clubs through the year Conducted visits to area high schools and middle schools for recruiting purposes
h.) As the shape of programming and enrollment changes, ensure high quality and comprehensive services reflect the needs of all students	1,7	Enhanced Priority Registration and Orientation to include additional majors
4. Resource Procurement and Allocation
a.) Seek grant and Foundation funding to provide educational financial assistance to under-served and needy populations	4,6	Human Services Club allows the opportunity for students to raise funds in order to participate in continuing educational workshops, and programs Paperwork initiated to request scholarship funding through the Keystone Endowment Wrote grant and received funding from the Montgomery Community Fund; provided over $30,000 in Foundation scholarships Funded Ambassador Scholarships, Excellence in Teaching Professional Development, Staff of the Year Professional Development
b.) Develop a comprehensive marketing plan and monitor the effectiveness of marketing activities; improve and redirect efforts and monies as needed	6,7	Developed new online ad for OA Legal certificate. Created a web page with just certificate options which linked to a fill-in page to request information. Received several online inquiries within the first month Advertised in Military Times publications, netting a number of inquiries and at least 2 new students for the program Created a new landing page with several new web pages for Gunsmithing to improve search engine results Dropped Google AdWords ads as they were not appearing on search pages and netted no inquiries Brownells sent out program flyers to target audience; continue to receive almost weekly inquires into the program Visited gun shops in NC and VA to make them aware of the curriculum; enrollment increased from last year Focused marketing efforts directly at the female population and have started to receive more female inquiries; first female enrolled in the Associates Program in the Spring of 2010 First high school student enrolled in SSM in Spring 2010
c.) Procure additional funding for capital projects as outlined in the Facility Master Plan	3,6	Conducted energy audit, wrote energy plan, and submitted energy efficiency grant to update facility Currently seeking federal assistance for Health Sciences building; information forwarded to congressmen, NC governor, and county commissioner about capital needs
d.) Seek grant funding for improvement and expansion of the firing range	3,6	Completed
e.) Hire an adequate number of faculty and staff to appropriately meet the needs of all students	1,5	Have full-time faculty in all credit program areas except Metal Engraving which is a weekend program and Food Service which is only offered at SCI. Business Administration Program Head completed 18 graduate hours in accounting to meet SACS credentialing requirements Business Administration Program Head completed certification training to teach the R.E.A.L. course. CIT Program Head completed the following certifications: MCAS: Instructor, MCDST (Microsoft Certified Desktop Support Technician), MCITP: Enterprise Support Technician, and MCTS: Business Desktop Deployment CIT instructor completed A+ computer certification Student Services still lacks sufficient number of human resources to adequately serve students. Desperately needed are an evening counselor, full-time administrative assistant and FTE auditor. Offered a “band aid” approach through part-time personnel in assessment and receptionist areas due to Learn and Earn Online (LEO) funding
f.) Hire retirees as adjunct instructors	1,5	AA/AS hired a retired chemist to teach CHM 151 and 152
g.) Hire a security service	1,5	Campus security was provided by off-duty sheriff deputies
h.) Purchase and implement security technology [2008]	3, 5	E.T. working towards network PCI compliance Business Office, with I.T. Department, participated in PCI compliance webinars and is working with consultant Joel Brubaker in meeting compliance standards for WebAdvisor implementation Emergency call boxes installed
5. Leverage the Power of Technology
a.) Increase online curriculum and continuing education course offerings and support in areas identified by the college as high need	1,2	Human Services offered Substance Abuse certificate fully online which can be obtained within two semesters Developed online courses for Emergency Medical Dispatch re-certification Increased number of online courses and sections offered Business Administration added Small Business Management and REAL Small Business online courses Spring semester 2010 Expanded the Emergency Medical Dispatch online classes to meet the needs statewide
b.) Increase fully online programs in support of College growth areas	1,2	Continued to develop Hunting & Shooting Sports Management
c.) Increase community outreach to support learners using distance learning strategies	1,2,4	Presented to Montgomery County Partnership for Children Conducted multiple orientations with Learn & Earn faculty and students AA/AS instructors conducted onsite orientations of college transfer LEO courses to EMHS and WMHS students at start of 2010 spring semester
d.) Investigate and add additional online support services for online students	1,2	Dean of ET made a member of state committee to review online services for distance learners Student Services staff members continuously evaluate online support services’ students can complete online application, transcript request, and financial aid application Computers and printers have been placed in SS to assist students with WebAdvisor processes when that system is activated Students also able to complete many of the processes through facsimile
e.) Develop and strengthen online offerings of ESL and Conversational Spanish	1, 2, 4	Offered SPA 111 and 112 via the NCVIP Continued efforts to develop offerings; offered ESL and Spanish through Continuing Education’s Ed2Go online programming
f.) Use NCVIP as teaching medium for students at Southern Correctional Center	1, 2, 3	Offered MAT 140 via the NCVIP Continue to offer courses via NCVIP as requested
g.) Complete the implementation of the C.I.S. system and review modules as appropriate	2	R18 updates as required SS Staff continue to attend CIS training (webinars, and meetings) and implement the data information system to better assist students. SS staff currently undertaking the initiation of WebAdvisor in conjunction with other departments and divisions All divisions working together for implementation of WebAdvisor, a vital component of C.I.S. which allows direct student online registrations and online payments
h.) Maintain state-of-the-art multimedia teaching stations and other technologies	1, 2, 3	All but 2 tiered classrooms have updated multimedia technology Implemented multimedia technology in six classrooms Continuing Education received grant funding to update the Nursing Aid lab
i.) Upgrade NCVIP video/data equipment and IT policies to meet state IT standards	1, 2, 3	Complete upgrade finished Summer 2009
j.) Provide students with “montgomery.edu” email accounts	1, 2, 3	Implemented fully Fall 2009
k.) Upgrade the existing telephone system to VoIP (Voice Over IP) system	2	No action taken. Project concept placed on hold indefinitely.
l.) Provide new instructional technologies and training to assure successful integration [added 2008]	1, 2, 3	Received grant funding for partial implementation of Netbook project; library portion implemented Provided training for faculty and staff in use of Microsoft Office 2007