Institutional Development

Performance Measures

The North Carolina Community College System designates eight performance measures as core indicators of student success:

1. Progress of Basic Skills Students
2. Passing Rates for Licensure/Certification Exams for First-Time Test Takers
3. Performance of College Transfer Students
4. Passing Rates in Developmental Courses
5. Success Rate of Developmental Students in Subsequent College-Level Courses
6. Student Satisfaction of Completers and Non-Completers
7. Curriculum Student Retention, Graduation and Transfer
8. Client Satisfaction with Customized Training

Recognition of Exceptional Institutional Performance is based upon a college meeting or exceeding all performance measures, having no exams for which the college controls who sits for the exam with a passing rate of less than 70%, and college transfer students performing at a level equal to or above native UNC system students.

Both internal and external measures are taken throughout the year, according to the NCCCS Annual Reporting Plan, and submitted to the NCCCS who publishes in June, results for each community college in the Critical Success Factors document. Any standard not met requires an action plan for improving performance that must be submitted to the State Board of Community Colleges. Results for MCC are reported annually to the college community in the MCC Performance Measures document which is available on the college web site. The Planning Council and the President’s Cabinet evaluate the results and work with appropriate divisions/departments to enhance performance as needed.

NCCCS 2008 Critical Success Factors	MCC Performance Measures 2008
NCCCS 2007 Critical Success Factors	MCC Performance Measures 2007
NCCCS 2006 Critical Success Factors	MCC Performance Measures 2006
NCCCS 2005 Critical Success Factors	MCC Performance Measures 2005
(Note: Reports contain data for the previous academic year, i.e. the 2005 report contains data for academic year 2003-2004)

MCC SUMMARY REPORT ON PERFORMANCE MEASURES 2006-2007

Measure		2006-2007		2004-2005	2005-2006	2006-2007
		Standard	System Average	MCC	MCC	MCC
A.	Progress of Basic Skills Students	75%	80%	70%**	77%	76%
B.	Passing Rates on Licensure/Certification Exams for First-Time Test Takers	Aggregate: 80%	83%	70%	79%**	71%
C.	Performance of College Transfer Students	83%	84%	*	*	*
D.	Passing Rates in Developmental Courses	75%	81%	89%	95%	72%
E.	Success Rate of Developmental Students in Subsequent College Level Courses	80%	88%	Dev: 89% Non-Dev: 78%	Dev: 87% Non-Dev: 88%	97%
F.	Student Satisfaction of Completers and Non-Completers	90%	97%	99%	97%	98%
G.	Curriculum Student Retention, Graduation & Transfer	65%	68%	65%	67%	74%
H.	Client Satisfaction with Customized Training	90%	99%	100%	99%	92%
Eliminated
Employer Satisfaction with Graduates		85%	97	93%	100%
Number of Programs with Three-Year Avg.  Annual Enrollment Less Than 10		0	N/A	0	0
Goal Completion for Completers		95%	99	99%	97%
Employment of Graduates		95%	99.5	99%	100%

*Number too small to report without violating students’ privacy.
**Data showed significant improvement this year.

Green cells indicate MCC was credited for meeting the standard.