Objectives:

1. To improve quality of services offered and better serve student needs
2. To exert more influence over student enrollments by evaluating and guiding practices in student recruitment, financial aid, admissions, registration, counseling, retention, and information services
3. To optimize resources and improve access to information

Action Plan:

1. Continue Phase II development of a comprehensive Enrollment Management Plan that encompasses intake/reception services; interface with other departments and divisions; student needs identification; counseling; internal processing; resource acquisition and allocation; data sorting, archiving and retrieval; and communication of quality.
2. Review of Curriculum Recruiting Plan and recruiting practices.
3. Evaluate data storage and retrieval needs in the financial aid department.
4. Implement Priority Registration procedures.
5. Implement new Drug Free Schools and Communities Act requirements and policies.
6. Continue to investigate ways to enhance partnership with Montgomery County Schools.
7. Development and implementation of new Orientation program.
8. Create and develop a college Viewbook for use in recruiting.

Assessment Strategy:
1. All Student Services staff members will participate in this comprehensive evaluation.
2. New procedures will be developed and “old” procedures will be updated or deleted.
3. Students will be better served.

Assessment Outcomes:

1. The Enrollment Management Plan continues to be a work-in-progress as the SS staff incorporates new information and methods into daily operations which encompass intake/reception services; interface with other departments and divisions; student needs identification; counseling; internal processing; resource acquisition and allocation; data sorting, archiving and retrieval; and communication of quality.
2. The Curriculum Recruiting Plan for the College is currently under review.
3. The Financial Aid staff was equipped with a new filing system to assist with data storage and retrieval needs in that department.
4. Admissions and Registration staff implemented Priority Registration procedures.
5. SS Staff spent many man-hours during 2008-09 in developing and enhancing the college’s relationship with Montgomery County Schools. Successes were considerably noted with the Learn and Earn initiative and Huskins programming.
6. SS Staff developed a new format for new student Orientation
7. Funding was unavailable to develop a viewbook for recruiting purposes.

Use of Results: As a result of the strategies used in Student Services during 2008-09, Student Services staff members have developed new procedures, deleted obsolete procedures, attended training, and worked to improve partnerships with other agencies. Because of those efforts, MCC students, employees, and Montgomery County citizens are being better served.

Objectives:
1. To ensure that the Student Services staff members receive adequate training
2. To provide quality support services to all students

Action Plan:

1. Ensure that staff members are registered for appropriate training sessions.
2. Work with ET Dept. to ensure that staff has the mechanisms and internal programs in place.
3. Implement fully online financial aid application procedures.

Assessment Strategy: CIS Status Report from ACS.

Assessment Outcomes: SS staff members continued training on Datatel System and have fully implemented the basic functions for Admissions, Registration, and Financial Aid. Staff will continue to upgrade training as funding permits.

Use of Results: SS Staff members are better serving students and maintaining state reporting functions. Students are now able to complete their FAFSA application online and the College continued its participation in the statewide FAFSA Day.

Division Goal:

1. Hire Evening Counselor. Hire an FTE Auditor to assist the Director of Enrollment Management with FTE functions.
2. Hire an administrative assistant to work with the Vice President and Admissions and Registration staff members.

Objectives:

1. To provide adequate staff to support student needs.
2. To provide comprehensive counseling services to all students.
3. To provide a better balance of job responsibilities within the division.

Action Plan: Investigate funding to support the hiring of adequate staff to meet student needs.

Assessment Strategy: Determine the number of additional hours of service provided to students and the numerous duties and services that will be provided.

Assessment Outcomes:

1. Funding was not available to hire a full-time evening counselor; however we do have a part-time Assessment Specialist who assists the Director of Counseling Services with assessment responsibilities.
2. The FTE Auditor position was moved to another Division; however it was not funded due to budget shortages.
3. Funding was not available to hire a full-time administrative assistant; however, part-time funding was extended to include assistance with the Receptionist duties thus freeing up the Administrative Assistant for more duties with Admissions and Registration staff.

Use of Results: As a result of these measures, the Student Services staff has been able to provide more individualized attention to students and able to complete work for students in a more timely fashion.

College Goal: Develop and implement instructional programs and services,both traditional and distance learning offerings, consistent with the assessed needs of the constituent groups in the College's service area and with state and national standards, including training and retraining of the workforce.

Divisional Goal: Enhance the quality of services offered to all MCC students by evaluating strategies and tactics for offering specific support services.

Objectives: To improve quality of services offered and better serve student needs; to exert more influence over student enrollments by evaluating and guiding practices in student recruitment, financial aid, admissions, registration, counseling, retention, and information services; and to optimize resources and improve access to information

Action Plan:

1. Expand Priority Registration to include more curriculum majors.
2. Implement new Drug Free Schools and Communities Act requirements.
3. Continue to focus on ways to enhance partnership with Montgomery County Schools, and private schools and home schools in MCC’s service area.
4. Expand non-academic student activities and fellowship opportunities.
5. Examine recruiting practices and investigate new avenues for recruiting as well as involving MCC faculty as a more active participant in recruiting initiatives.
6. Examine current academic probation and suspension policies and procedures in relation to Datatel requirements.
7. Install cabinetry/shelving at Information Desk to house base units for ET Campus Alert System.

Person(s) Responsible: Student Services Staff

Anticipated Date for Achieving Objective: May 31, 2010

Assessment Strategy:

1. New procedures will be developed and old procedures will be updated or deleted.
2. Students will be better served.
3. Students will be afforded more opportunities for fellowship and interaction with faculty, staff, and other students to enhance the college experience.

Budget Needs to Accomplish Objective: Possible funding through SGA funds, grant funding, and some state funding.

Assessment Outcomes: Will be completed in May 2010

Use of Results: Will be completed in May 2010

College Goal: Utilize technology to provide information services that support quality, personalized instruction.

Divisional Goal: To increase the opportunities for students to utilize technology in receiving student support services.

Objectives: To provide students with quicker access to their records for advising, completion of Application for Admission and FAFSA online, as well as other online services etc.

Action Plan:

1. Implement WebAdvisor on campus
2. Secure four computers; two printers; four tables; four chairs; four privacy panels; four privacy screens for new technology area in SS.
3. Secure adequate funding to ensure comprehensive assessment (ASSET, COMPASS, NET, etc.) services for prospective and current students (licensure fees, software, scan sheets, etc.)

Person(s) Responsible: ET Staff, Director of Enrollment Management, & possible contracted services

Anticipated Date for Achieving Objective: May 31, 2010

Assessment Strategy: Develop quantitative and qualitative measures to determine student successes in implementation. Students will use WebAdvisor to access transcripts, grade reports, and to register.

Budget Needs: $8,000-$10,000 from technology fee, equipment and state funding to implement all three items in Action Plan. WebAdvisor implementation will run approx $4000 - $5000; however a cost savings of $2,000-$4000 will be realized each year in postage, grade reports, transcript paper, and registration paperwork.

Assessment Outcomes: Will be completed in May 2010

Use of Results: Will be completed in May 2010

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Divisional Goal: To provide adequate staff to support student needs as outlined in SACS requirements and to provide a better balance of job responsibilities within the division.

Objectives: Hire additional staff members to better serve students and fulfill SACS requirements

Action Plan: Continue to explore funding avenues to hire an Evening Counselor; an FTE Auditor to assist the Director of Enrollment Management with FTE functions. (Note: Both of these positions have been approved by Planning Council pending available funding.)

Person(s) Responsible: Vice President of Student Services

Anticipated Date for Achieving Objective: Request continued from past five years.

Assessment Strategy: Determine the number of additional hours of services provided to students and the numerous services that will be provided.

Budget Needs: Approximately $75,000 needed to fill both full-time positions annually; however, by beginning with part-time positions and no benefits, the cost would be substantially less.

Assessment Outcomes: Will be completed in May 2010

Use of Results: Will be completed in May 2010