Division Goal: Enhance the quality of services offered to all MCC students by evaluating strategies and tactics for offering specific support services.

Objectives:

1. To improve quality of services offered and better serve student needs
2. To exert more influence over student enrollments by evaluating and guiding practices in student recruitment, financial aid, admissions, registration, counseling, retention, and information services
3. To optimize resources and improve access to information

Action Plan:

1. Continue Phase II development of a comprehensive Enrollment Management Plan that encompasses intake/reception services; interface with other departments and divisions; student needs identification; counseling; internal processing; resource acquisition and allocation; data sorting, archiving and retrieval; and communication of quality.
2. Review of Curriculum Recruiting Plan and recruiting practices

Assessment Strategy:

1. All Student Services staff members will participate in this comprehensive evaluation.
2. New procedures will be developed and “old” procedures will be updated or deleted.
3. Students will be better served.

1. Created the Montgomery County Education Team to enhance recruiting efforts and the College’s partnership with Montgomery County Schools.
2. Developed plan to implement Priority Registration.
3. Developed a plan to improve the Orientation sessions.
4. Evaluated the Academic Calendar and recommended revisions to the Board of Trustees.
5. Created and implemented Project Graduation at WMHS (a minority male mentoring project involving community leaders and MCC personnel).
6. Implemented academic requirement of all students maintaining on overall GPA of 2.00

1. MCC’s enrollment of high school students has increased 331% for Summer 2008 over Summer 2007.
2. Procedures are being developed to enhance the Learn and Earn processes at MCC.
3. The first-ever Priority Registration has been scheduled for July 21 for students entering Dental Assisting, Medical Assisting, Practical Nursing, Forest Management Technology, and the college transfer majors (Associate in Arts and Associate in Science).

Objectives:

1. To ensure that the Student Services staff members receive adequate training to implement CIS on campus.
2. To provide quality support services to all students

Action Plan:

1. Ensure that staff members are registered for appropriate training sessions.
2. Work with ET Dept. to ensure that staff has the mechanisms and internal programs in place to secure required data.

Assessment Strategy:

1. CIS Status Report from ACS
2. Feedback from staff members
3. Feedback from NCCCS

1. SS staff members successfully implemented the new Colleague (Datatel) Computer System on the MCC campus. 
2. SS (and the College) received favorable reports and feedback from both the NCCCS and from their colleagues as well.
3. Coordinated online orientation and registration for Wescare Christian Academy, Montgomery Learning Academy, WMHS, and EMHS.
4. Implemented Learn and Earn program at EMHS, WMHS, and MLA.

1. Student Services staff members are able to communicate with prospective students and current students in a much more efficient manner due to the Communications Management module of the new system.
2. Director of Enrollment Management/Registrar is now able to electronically complete and develop transcript evaluations for students which offer a tremendous saving of time for the Registrar and for the student.

Objectives: To provide students a quicker means of applying for admission utilizing technology.

Action Plan: Purchase two computers and provide work space and instruction for students

Assessment Strategy: Determine number of online applications and measure the quantity each term to demonstrate success with this project.

1. Staff members are able to receive and respond to applications for admission in a much quicker manner.
2. Staff members, due to the saving of time keying in applications, are able to spend more time interviewing and talking with students.

1. Hire one full-time Evening Counselor position
2. Hire one full-time Internal Audit Technician

Objectives:

1. To provide adequate staff to support student needs.
2. To provide comprehensive counseling services to all students.
3. To provide assistance to staff members who are overworked and overloaded with job responsibilities.

Anticipated Date for Achieving Objective: May 31, 2008

Assessment Strategy: Determine the number of additional hours of service provided to students

1. The college was able to hire one part-time position to assist with assessment testing activities.
2. Administration has approved and ranked a new position of FTE Auditor (Internal Audit Technician) which will be presented to the Board for approval at the Aug. 2008 meeting.  Funding is currently available for this full-time position.
3. Administration and Planning Council have approved the hiring of an Evening Counselor on a part-time basis as soon as the 2008-09 budget is finalized.
4. Assisted with coordination of security on campus through local law enforcement agencies.
5. Developed and helped coordinate a plan for implementing a photo ID system for employees and students.

1. Due to the hiring of the part-time assessment position, more assessment (testing) sessions were available to students during the 2007-08 academic year.  In addition, this person has assisted with weekend testing sessions as well.
2. The FTE Auditor position will be hired during 2008-09.
3. The Evening Counselor position will be hired during 2008-09.
4. Staff and students are feeling safer on campus due to the measures taken by Administration concerning evening duty schedules and the presence of law enforcement on campus.
5. As a result of the photo ID system, it is easier to identify students and employees.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Objectives:

1. To improve quality of services offered and better serve student needs
2. To exert more influence over student enrollments by evaluating and guiding practices in student recruitment, financial aid, admissions, registration, counseling, retention, and information services
3. To optimize resources and improve access to information

Action Plan:

1. Continue Phase II development of a comprehensive Enrollment Management Plan that encompasses intake/reception services; interface with other departments and divisions; student needs identification; counseling; internal processing; resource acquisition and allocation; data sorting, archiving and retrieval; and communication of quality.
2. Review of Curriculum Recruiting Plan and recruiting practices.
3. Evaluate data storage and retrieval needs in the financial aid department.
4. Implement Priority Registration procedures.
5. Implement new Drug Free Schools and Communities Act requirements and policies.
6. Continue to investigate ways to enhance partnership with Montgomery County Schools.
7. Development and implementation of new Orientation program.
8. Create and develop a college Viewbook for use in recruiting.

Person Responsible:  Vice President of Student Services & Student Services Staff; PIO

Anticipated Date for Achieving Objective:  #1 & #2 above: continued from 2007-08

Assessment Strategy:
1.   All Student Services staff members will participate in this comprehensive evaluation.
2.   New procedures will be developed and “old” procedures will be updated or deleted.
3.   Students will be better served.

Budget Needs to Accomplish Objective:  $2,500 State Fund (file cabinets)

Assessment Outcomes:  Will be completed in May 2009

Use of Results:  Will be completed in May 2009

College Goal:  Utilize technology to provide information services that support quality, personalized instruction.

Objectives:
1.   To ensure that the Student Services staff members receive adequate training
2.   To provide quality support services to all students

Action Plan:

1. Ensure that staff members are registered for appropriate training sessions.
2. Work with ET Dept. to ensure that staff has the mechanisms and internal programs in place.
3. Implement fully online financial aid application procedures.

Person Responsible: Vice President of Student Services & Student Services Staff & ET staff. 

Anticipated Date for Achieving Objective:  Continued from 2007-08

Assessment Strategy:  CIS Status Report from ACS.       

Assessment Outcomes:  Will be completed in May 2009

Use of Results:  Will be completed in May 2009

College Goal :  Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal:

1. Hire Evening Counselor. Hire an FTE Auditor to assist the Director of Enrollment Management with FTE functions.
2. Hire an administrative assistant to work with the Vice President and Admissions and Registration staff members.

Objectives:

1. To provide adequate staff to support student needs.
2. To provide comprehensive counseling services to all students.
3. To provide a better balance of job responsibilities within the division.

Action Plan: Investigate funding to support the hiring of adequate staff to meet student needs.

Person Responsible:  Vice President of Student Services

Anticipated Date for Achieving Objective:  May 31, 2009

Assessment Strategy:  Determine the number of additional hours of service provided to students and the numerous duties and services that will be provided.

Assessment Outcomes:  Will be completed in May 2009

Use of Results:  Will be completed in May 2009