Division Goal 1: Maintain a high level of instruction by providing access to continuing professional development activities.

Program Goal: Participate in all campus professional development activities as scheduled by the Vice President of Instruction. Seek additional workshops, educational opportunities that will enhance the delivery of cutting edge business education to students.

Objectives: Obtain educational certification to teach Notary Public courses.

Action Plan:  Attend Notary Public certification course at MCC and pass exam.  Attend the Notary Public Instructor’s certification course sponsored by the Secretary of State’s office and pass exam.

Assessment Strategy: Knowledge gained and put to use in the classroom as well as teaching Notary Public courses for the MCC Continuing Education Division.  Will assess number of courses taught and number of students enrolled.

Assessment Outcomes: Notary Instructor Certification completed in November, 2007.  Four classes have been conducted since November, 2007.

Use of Results: Continue to provide instruction as needed by the Continuing Education Division.

Division Goal 2: Meet training needs for expanded employment opportunities of the service area as a result of changing workforce demographics..

Program Goal: Investigate offering an OST certificate fall and spring semesters at SCI.

Objectives:  To address the need for short term educational objectives of inmates who have a shorter sentence to serve.  Improve program completion rates at SCI.

Action Plan:  Work with the Prison Coordinator to determine need. Introduce an OST semester certificate, possibly a Basic OST Certificate and Advanced OST Certificate.

Assessment Strategy: Certificate additions and increased number of graduates.

Assessment Outcomes: OST Certificate Option offered Fall, 2007 with students enrolled.  Graduate numbers will be assessed in May, 2008.

Use of Results: Continue to offer classes to obtain the certificate option and schedule courses for the next diploma level as needed.

Division Goal 2: Meet training needs for expanded employment opportunities of the service area as a result of changing workforce demographics..

Program Goal:  Implement the Workplace Spanish course and the Customer Service course approved for 2007-2008 academic year..

Objectives:  Address employer needs for employees who are bi-lingual.  Address employer needs whose industry is service based.

Action Plan:  Implement the courses in fall and spring semesters, both on-campus and at SCI.  Advertise the addition of these offerings to employers and OST graduates.  Report to the Bus. Tech. Advisory Board.  Choose appropriate texts and coordinate with program head in Medical Assisting on sharing classroom space and the availability of an adjunct instructor for Workplace Spanish as both programs will offer the same course.

Assessment Strategy: Student satisfaction, employer satisfaction, and Advisory Board support.

Assessment Outcomes: Customer Service was offered spring semester, 2008, over the Information Highway and 21 students enrolled.  Workplace Spanish will be offered summer session, 2008, for on-campus students.  An instructor has been contracted for day and evening sections as well as text ordered.  Workplace Spanish at SCI was not approved due to regulations with DOC prohibiting students learning a foreign language.  Business Communications will be used in the place of Workplace Spanish at SCI.

Use of Results: Evaluate end of course student evaluations, retention rates, and if appropriate continue to offer the courses as called for on the program of study.

Division Goal 2: Meet training needs for expanded employment opportunities of the service area as a result of changing workforce demographics.

Program Goal: Investigate opportunities to reach the Latino community with information about Business Technologies programming.

Objectives:  Provide services to our Latino population and increase enrollment numbers in business technology courses.

Action Plan:  Coordinate with the Continuing Education Department (Andres Hernandez) to provide an informational outreach at the Our Lady of the Americas Catholic Church in Candor.

Assessment Strategy: Increased numbers of Latinos in Business Technologies courses.

Assessment Outcomes: The Business Technologies Dept. conducted a successful information session at Our Lady of the Americas Catholic Church in Candor, in July, 2007.  Approximately 400 parishioners were given information about business programming.  Materials were left with the church.

Use of Results: Goal was achieved in developing a partnership in the Hispanic community through this exercise and we wish to visit again.

Division Goal 2: Meet training needs for expanded employment opportunities of the service area as a result of changing workforce demographics..

Program Goal: Coordinate with the Business Technologies faculty to develop a Business Technologies Student Recognition award.

Objectives:  Provide an opportunity to recognize outstanding student achievement in Business Technologies programming.

Action Plan:  Develop award criteria. Name the award. Provide appropriate recognition document.  Obtain nominees for the award from the business faculty. Make the award at the graduation ceremony.

Assessment Strategy: Student awarded.

Assessment Outcomes: The Business Technologies Judy Miller Student Achievement Award was developed and will be awarded to a deserving graduate in May, 2008.  An award pin as been purchased as part of the recognition and a plaque will be presented as well.

Use of Results: On-going presentation to be made annually at graduation.

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal 1: Respond to service area economic trends by providing continued training and/or upgrading for current workforce needs and by pursuing new programming in potential expansion areas.

Program Goal: Promote confidence and expanded training for OST students.

Objectives: Improve student skills in preparation for the workplace.  Provide an opportunity for students to gain real work experience.

Action Plan:  Investigate the possibility of incorporating a co-op component into the OST curriculum.
If option is viable, use Lisa Fagan to assist in the setup to include community partners to support the option.  

Person(s) Responsible:  Program Lead Instructor and OST instructor

Anticipated Date for Achieving Objective: May, 2009

Assessment Strategy: Improved end of course grades in the OST capstone course OST 289.  Increased job opportunities for students.

Budget Needs to Accomplish Objective: $2400 to provide adjunct instruction for two courses to free time for Lisa Fagan to address the action plan.

Assessment Outcomes: Will be completed in May, 2009.

Use of Results: Will be completed in May, 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 1: Respond to service area economic trends by providing continued training and/or upgrading for current workforce needs and by pursuing new programming in potential expansion areas.

Program Goal: Provide cutting edge computer applications to enhance learning for OST students.

Objectives:  Upgrade all campus OST computer applications to Microsoft Office 2007.

Action Plan:  Incorporate Microsoft Office 2007 software applications in all Keyboarding courses, Word Processing courses, Spreadsheet, Presentation Graphics, and Basic PC Literacy courses.  Order appropriate texts and revise syllabi accordingly.  Update on-line course sections accordingly.

Person(s) Responsible:  Business Technologies Instructors, IT personnel

Anticipated Date for Achieving Objective: August, 2008

Assessment Strategy: Student success using the new software as evidenced by end of course evaluations and grades.

Budget Needs to Accomplish Objective: IT will budget.

Assessment Outcomes: Will be completed in May, 2009.

Use of Results: Will be completed in May, 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 1: Respond to service area economic trends by providing continued training and/or upgrading for current workforce needs and by pursuing new programming in potential expansion areas.

Program Goal:  Provide updated programming to students.

Objectives:  Respond to the latest state updates for the OST curriculum.

Action Plan:  Implement the program name change, “Office Administration”.  Adopt the course changes as outlined in the CIP project. Secure updated advertising materials including a new program brochure.  Update the website.  Work with the PIO to develop appropriate advertising.

Person(s) Responsible:  Program instructors, PIO, and Dean of Institutional Development

Anticipated Date for Achieving Objective: August, 2008

Assessment Strategy: Student satisfaction, and Advisory Board support.

Budget Needs to Accomplish Objective: $2000 advertising funds

Assessment Outcomes: Will be completed in May, 2009.

Use of Results: Will be completed in May, 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 3: Provide access to and guidance in professional development opportunities to strengthen instructional delivery and to prepare for accreditation initiatives.

Program Goal:  Seek training to enhance associate dean leadership skills.

Objectives:  Obtain additional knowledge in curriculum planning, faculty management, student relations, budgeting, and communication of institutional policies.

Action Plan:  Attend the Department Chairs Institute in October of 2008 or March of 2009.

Person(s) Responsible:  Associate Dean of Business Technologies

Anticipated Date for Achieving Objective: May, 2009

Assessment Strategy: Improved job performance as noted on the annual evaluation.

Budget Needs to Accomplish Objective: Travel funds, $450 registration fee

Assessment Outcomes: Will be completed in May, 2009.

Use of Results: Will be completed in May, 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 3: Provide access to and guidance in professional development opportunities to strengthen instructional delivery and to prepare for accreditation initiatives.

Program Goal: Seek training to enhance instructional capabilities for OST faculty.

Objectives:  Obtain additional knowledge on educational delivery systems, student relations, student learning styles, and network with colleagues in the community college system.

Action Plan:  Send two instructors to the NC Great Teacher’s Retreat in March, 2009.

Person(s) Responsible:  OST instructors

Anticipated Date for Achieving Objective: May, 2009

Assessment Strategy: Better prepared faculty as evidenced by improved classroom delivery observed in annual classroom visit and annual evaluations as well as student evaluations.

Budget Needs to Accomplish Objective: $1,400

Assessment Outcomes: Will be completed in May, 2009.

Use of Results: Will be completed in May, 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 3: Provide access to and guidance in professional development opportunities to strengthen instructional delivery and to prepare for accreditation initiatives.

Program Goal: Seek training to enhance instructional capabilities for instructors teaching technology courses.

Objectives:  Obtain additional knowledge in the latest computer technology available, network with book vendors and colleagues in the community college system.

Action Plan:  Attend the annual instructor’s conference in October and attend the computer conference in March, 2009.

Person(s) Responsible:  Associate Dean of Business Technologies, OST Instructors, CIT Instructors, New CIT Program Head

Anticipated Date for Achieving Objective: March 2009

Assessment Strategy: Better prepared faculty as evidenced by improved classroom delivery observed in annual classroom visit and annual evaluations as well as student evaluations.

Budget Needs to Accomplish Objective: $3000

Assessment Outcomes: Will be completed in May, 2009.

Use of Results: Will be completed in May, 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 3: Provide facilities, staffing, and services that support educational program delivery.

Program Goal: Provide technology upgrades for programming at SCI.

Objectives:  Enhance the instructional process at SCI for students and instructors.

Action Plan:  Submit an EJF to purchase two Smart Boards for the computer labs at SCI.  Obtain approval and follow-up on the purchase process.

Person(s) Responsible:  Associate Dean of Business Technologies, Technology Team, Planning Council, IT, SCI Personnel

Anticipated Date for Achieving Objective: August, 2009

Assessment Strategy:  Improved classroom instruction as evidenced through classroom visits and student evaluations.

Budget Needs to Accomplish Objective: $3000

Assessment Outcomes: Will be completed in August, 2009.

Use of Results: Will be completed in August, 2009.