Division Goal 1: Maintain a high level of instruction and/or job performance by providing access to continuing professional development activities.  

Program Goal 2:  Use clear instruction and evaluation methods. 

Objectives: Med Assist Instructor will provide instruction in a clear and interesting manner. The instructor will utilize a variety of teaching methods that meet the needs of the adult leaner resulting in a 25% overall increase in student TPO and tests grades for all competencies taught.

Action Plan:

1. Instructor will attend conferences and workshops related to improving the instructor’s ability to present information clearly and consistently.
2. The instructor will utilize a variety of techniques in the classroom that will enhance student’s comprehension and retention of critical information presented. 

Assessment Strategy: Student evaluations of instructor, Program Head evaluation, and improved student Terminal Performance Objectives (TPOs).

Assessment Outcomes: Instructor has not (as of this writing) attended any seminars or workshops of any kind.  She has been scheduled and encouraged to attend the NCSMA annual conference in April.  Medical Assisting Program Head is working closely with the instructor to help her incorporate a variety of teaching techniques in the classroom.  Students’ evaluation of the instructor continues to be monitored closely as are student TPOs.

Use of Results: Enhance program credibility and improve program instruction and overall student satisfaction.

Division Goal 1: Maintain a high level of instruction and/or job performance by providing access to continuing professional development activities.

Program Goal 6: Actively pursue continuing and advanced education and to make the student aware of the importance of professional life-long learning.

Objectives:  Medical Assisting Program Head will pursue grant funding in order to obtain BS/BA degree in Health Care Management/Administration or related medical field thereby expanding the instructor’s knowledge base for classroom instruction of medical management/administration, and by example, create student awareness of the importance of continuing professional development and life-long learning.

Action Plan: Search health care grants for currently certified allied health instructors seeking higher education.

Assessment Strategy: Attainment and implementation of grant.

Assessment Outcomes: Unable to find and acquire grant. Many other options have been explored but have not been implemented as of this writing.

Use of Results: Instructor will continue to look for funding via academic scholarships and/or through personal funds.

Division Goal 2:  Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics. 

Program Goal: Recruit highly qualified students into the Medical Assisting Program

Objectives: Improve student attrition rate to reflect acceptable percentages as outlined by AAMA accreditation threshold. 

Action Plan: Decrease attrition rate to 50% by developing criteria to retain “at risk” students.  Develop and utilize criteria to recruit highly qualified students. 

Assessment Strategy: Attrition rate. 

Assessment Outcomes: Implementation of new admission criteria approved effective August 2008.  Open house and orientation completed in October 2007. Orientation for new students will be a requirement for all new students with the implementation of new admission criteria. Effective November 2007 the AAMA CRB increased the retention threshold from 50% to 70% for all accredited programs.  MCC’s five year retention rate is 64.5% which satisfies the previous threshold of 50%, but not the new threshold of 70%.

Use of Results: Continue to monitor for compliance with AAMA CRB standards.

College Goal:

• Develop and implement instructional programs and services, both traditional and distance learning offerings, consistent with the assessed needs of the constituent groups in the College's service area and with state and national standards, including training and retraining of the workforce.
• Utilize technology to provide information services that support quality, personalized instruction.

Division Goal 2:  Provide facilities, staffing, and services that support educational program delivery. 

Department Goal 7: Maintain a program current in the field of medical assisting.

Objectives: Medical Assisting will offer selected courses from the existing curriculum as hybrid or fully online courses. 

Action Plan:

• Explore and evaluate “pre-built” courses of text book publishers currently utilized for seated medical assisting courses. 
• Request assistance and advice from IT department for the formation and implementation of courses. 
• Evaluate practicability of AAMA competency assessment when offering particular medical assisting courses through distance learning.

Person(s) Responsible: Medical Assisting Department Head and faculty.

Anticipated Date for Achieving Objective: Spring 2009 for implementation Fall 2009

Assessment Strategy: Integration of hybrid and/or on-line courses in the medical assisting curriculum.

Budget Needs: None

Assessment Outcomes: Will be completed in May 2009

Use of Results: Will be completed in May 2009

College Goal:

• Develop and implement instructional programs and services, both traditional and distance learning offerings, consistent with the assessed needs of the constituent groups in the College's service area and with state and national standards, including training and retraining of the workforce.
• Utilize technology to provide information services that support quality, personalized instruction.

Division Goal 2: Provide facilities, staffing, and services that support educational program delivery. 

Department Goal 7: Maintain a program current in the field of medical assisting.

Objectives:

• Purchase video camera and equipment to video students’ procedural techniques. 
• Promote student awareness and understanding of proper clinical procedural techniques through immediate instructor feedback and self critique of video performance.

Action Plan:

• When implementing new clinical techniques, provide students with early recognition of repeated behaviors, both favorable and unfavorable.
• Provide students instant feedback during instruction.
• Improve student understanding of TPO (Terminal Performance Objective) assessment.
• Provide improved instructor/student communication.

Person(s) Responsible: Department Head and medical assisting faculty.

Anticipated Date for Achieving Objective: August 2008

Assessment Strategy: Overall improvement of student clinical TPO outcomes.

Budget Needs: $2000 for the purchase of video and digital camera equipment that will allow the instructor to immediately show students their performance and procedural techniques. 

Assessment Outcomes: Will be completed in May 2009

Use of Results: Will be completed in May 2009