Division Goal 1:  Maintain a high level of instruction by providing access to continuing professional development activities.

Information Technology Goal: Develop and create a variety of training opportunities for all employees both on-ground and virtually.

Objectives:  Create specific and scheduled, on-ground training events related to advancing technology literacy across campus, both in general knowledge and specific applications-based skills. Duplicate this content in a virtual format to be accessed through the Blackboard CMS.

Action Plan:

1. Coordinate development of modules with other departments’ efforts.
2. Identify broad use applications (GroupWise, Datatel, etc.) to develop training modules for.
3. Develop content for both on-ground and online delivery.
4. Create an on-going schedule of training that will best accommodate the most employees.

Assessment Strategy:

1. Review of training opportunities and available modules.
2. Summary report of training log kept and numbers participating.

Assessment Outcomes: Not implemented. Training was limited to one-on-one activities and email-based how-to events. Video software for training purchased and trained. Will be continued in coming year.

Use of Results: Goal should be continued.

Division Goal 2:  Meet training needs for expanded employment opportunities of the service area as a result of changing workforce demographics. 

Information Technology Goal: Enhance and support technology used as tools by instructional programs and services to accommodate growth.

Objectives:  Identify and implement superior network, server and security practices as well as new support structures needed.

Action Plan:

1. Review all I.T. Standards
2. Revise and/or develop standards as needed.
3. Upgrade and replace networking equipment.
4. Respond to and successfully address needs identified in the 2006 I.T. audit performed by the NC State Auditor’s Office.

Assessment Strategy:

1. Review of revised Information Technology Handbook.
2. Review of I.T. Standards.
3. Successful testing of a business continuity plan.
4. Review of Spring 2008 documentation submitted by and to the NC State Auditor’s Office.

Assessment Outcomes: I.T. Standards completed and implemented with updates to IT Handbook. BCP completed and testing done in spring 2008. Necessary documentation submitted to FTE and Admin Services auditors for their reviews. Network underwent major upgrades that included additional levels of security. Additional phases planned for coming year.

Use of Results: Standards implemented across network; BCP annual training and testing to continue; Additional network upgrade phases to be budgeted for and implemented.

Division Goal 3:  Provide facilities that meet current and future instructional programming needs. 

Information Technology Goal: Provide appropriate facilities as needed to meet instructional and support needs.

Objectives:   Continue to identify, develop and implement state-of-the-art computer-equipped classroom labs, multi media classrooms, library, and computer resource lab environments.

Action Plan:

1. Participate in a review of room utilization for computer related environments.
2. Project and identify space needs of instructional and support services.
3. Design (or redesign) facilities that are ergonomically sound and provide for the best utilization of space and needs.
4. Provide input on facilities master plan to incorporate identified needs.

Assessment Strategy:

1. Ongoing computer facilities and workspace upgrades during the year.
2. Review of planned facility changes to accommodate needs.

Assessment Outcomes: Three tiered classrooms multi media upgraded; Classrooms 136, 169 and 169A multi media capabilities added; upgrades to Southern Correction including laptop lab added; facilities master plan and new forestry building input added; NCVIP facility upgraded; flatscreens added to library, open computer lab and classroom 141. Furniture purchase for open computer lab placed on hold for funding priority reasons.

Use of Results: Continue efforts to add ergonomic/spatial solutions as appropriate.

College Goal:  Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal:  Provide facilities, staffing, and services that support educational program delivery.

Education Technology IT Goal: Provide a stable, secure information reporting system that allows employees to record and report data supporting departmental goals.

Objectives:  Provide technical support for existing Datatel applications for faculty and staff, implement and maintain ongoing and new servers (WebAdvisor and FALink) and assist the Network SA and System Tech.

Action Plan:

1. Continue to build and maintain the R18 platform and (subsequent versions) and implement WebAdvisor and FALink by November 2008.
2. Hire a new employee by Fall 2008 to redistribute IT tasking, allowing greater focus for I.S.A. on Datatel.
3. Send new employee to appropriate training events as outlined in the job description.

Person(s) Responsible:  Information Systems Administrator, Dean of Education Technology, CORE Team

Anticipated Date for Achieving Objective:  Ongoing

Assessment Strategy:  Successful implementation of patches for R18, planning for future versions, collaboration with CORE Team and implementation of needed WebAdvisor and FALink elements. Review of training opportunities and available modules.

Budget Needs to Accomplish Objective:  Full time position in ET Department ($30-40,000 + benefits).  Servers, software and software licenses ($32,000-$38,000).

Assessment Outcomes: Will be completed in May 2009

Use of Results: Will be completed in May 2009

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal:  Provide facilities, staffing, and services that support educational program delivery.

Education Technology IT Goal: Expand support services and technology resources while streamlining work processes to meet the information technology needs of the campus.

Objectives:  To meet the technology-related help requests of both student, instructor and staff members

Action Plan:

1. Expand direct support to students requiring technical assistance.
2. Create a student check-in system, which tracks usage and types of usage for the open computer lab in order to better identify and meet needs.
3. Create additional multi-media stations for instructors to use in non-technology equipped locations on campus.
4. Utilize software utilities such as Clonezilla and Deepfreeze to automate work processes and better-protect campus computers.
5. Purchase additional external hard drives to be utilized for ghosting images and data backups.

Person(s) Responsible:  Systems Technician, Dean of Education Technology

Anticipated Date for Achieving Objective:  May, 2009

Assessment Strategy:  Implementation of the above systems and software.

Budget Needs to Accomplish Objective: 

Assessment Outcomes:  Will be completed in May 2009

Use of Results: Will be completed in May 2009

College Goal:  Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal:  Provide facilities, staffing, and services that support educational program delivery.

Education Technology IT Goal (Network): Improve access to technology and digital resources required by the college through sound budget and strategic planning.

Objectives: To improve the capabilities, stability and security of the college network by implementing Network Upgrade Phases outlined in Action Plan.

Action Plan:

• Setup up network overhaul in logical phases that can be flexible.
• Procure switches for phases with top priority, setout in step one.
• Update IOS, add configurations, and test switches as needed.
• While switches are being tested have any cabling needed for the overhaul put in place.
• After switches have been tested and configurations have been backed up schedule time for cut over. Either on a weekend, after hours or in between semesters.
• Repeat steps 1-5 for the other phases.

The current Cisco switches are at end of life. Cisco does not make the current switches (2950s and 3550s) we have in parts of our network. They will be replaced with Cisco 3750G switches which will give the end user up to 1 Gbps capabilities from the current 10/100 Mbps. It would be beneficial to the campus to get these replaced before they start to fail. Also to increase overall network performance a new network closet needs to come online in the phone closet in between 2nd and 3rd hall. This will require a fiber run from the closet in the student lounge and new lines run to replace the network cables that are over extended from their current location in the student lounge. Cable lengths destined for end users can only be 300 feet. This length includes patch cabling and the cable run. The runs out to the Forestry Labs, Print Shop and Barney Mart, just to name a few are over that or running off of daisy chained unmanaged switches. The fiber run and new closet will be the location where building 500 and the new Forestry building will be getting their network feeds. Another goal is to overhaul the individual classrooms in Building 100 with wall mounted lockable cabinets and individual managed switches (Cisco 3750) this will also aid in the network performance and get the unmanaged switches off the campus.
This plan will require the creation of a schedule to take down parts of the network either on a weekend, after hours, or in between semesters to replace these switches, and use of a vendor to take care of the individual classrooms, 2nd/3rd hall runs and fiber runs.

Person(s) Responsible:  Education Technology Department

Anticipated Date for Achieving Objective:  Ongoing through 2008 and depending on budget may extend well into 2009/2010

Assessment Strategy:

• Has it been implemented
• Has the overall network performance improved from previous design

Budget Needs to Accomplish Objective: This can be done in stages and thus can be budgeted in that manner or all at once.

• Phase one: Current switch replacement for building 100 Student Lounge. This will help lay the ground work for Phase 2 which is the phone closet conversion.

                  Phase one parts list (switches and cabling):

• One WS-3750G-12TS-S
• Two WS-3750G-48TS-S
• One WS-3750-48TS-S
• Five Cisco 1000BASE-T SFP GBIC GLC-T
• Two Cisco 1000BASE-SX SFP GLC-SX—MM
• Two 2 meter LC/ST Fiber Patch Cables

                  Budget Cost: $24,981.00

• Phase two: The phone closet in between 2nd and 3rd hall needs to be utilized as a network closet as well. This closet will be the fiber junction for Building 500 and the new Forestry Building.

                  Phase two parts list (switches and cabling):

• One WS-3750G-12TS-S
• One WS-3750G-48TS-S
• One WS-3750-48TS-S
• Five Cisco 1000BASE-T SFP GBIC GLC-T
• Two Cisco 1000BASE-SX SFP GLC-SX—MM
• Two 2 meter LC/ST Fiber Patch Cables

                  Budget Cost (switches): $17,236.00
                  Budget Cost (cabling):

• Phase three: Re-wire classes 216 and 217 the floor jacks are being trampled on by students. The classes would be better off with individual wiring to every PC and wall mount cabinets and its own switches.

                  Phase three parts list (switches and cabling):

• Two WS-3750-24TS-S
• Two Cisco 1000BASE-T SFP GBIC GLC-T

         Budget Cost (switches):  $4,710.00
                  Budget Cost (cabling):

• Phase four: Replace the switches in room 218 network closet.

                  Phase four parts list (switches and cabling):

• One WS-3750G-48TS-S
• One WS-3750-48TS-S
• One WS-3750-24TS-S
• Two Cisco 1000BASE-T SFP GBIC GLC-T
• Two Cisco 1000BASE-SX SFP GLC-SX—MM
• Two 2 meter LC/ST Fiber Patch Cables

                  Budget Cost (switches): $6,771.00
                  Budget Cost (cabling):

• Phase five: Re-wire Library and computer lab 273 with individual wiring to every PC and wall mount cabinets and its own switches.

                  Phase five parts list (switches and cabling):

• One WS-3750-48TS-S
• One WS-3750-24TS-S
• Two Cisco 1000BASE-T SFP GBIC GLC-T
• Two Cisco 1000BASE-T SC GBIC (for 4507R)

         Budget Cost (switches): $6,715.00
                  Budget Cost (cabling):

• Phase six and seven: These might occur during phases three through five but phase one and two have to be met. This can be done one class room at a time and budget may vary or if the Forestry building comes online sooner or later it will take priority over phases three through five or expedite phases one and or two if they have not been met. The only budget cost here will be the overhaul of the classrooms and building 500. The network equipment and cabling for the Forestry Building is to come out of that budget.

                  Phase six parts list (switches and cabling):

• One WS-3750G-24TS-S
• One WS-3750-48TS-S
• One Cisco 1000BASE-SX SFP GLC-SX—MM
• One 2 meter LC/ST Fiber Patch Cables

         Budget Cost (switches): $7,347.87
         Budget Cost (cabling):
         Phase seven parts list (switches and cabling):

• One WS-3750-24TS-S
• One Cisco 1000BASE-T SFP GBIC GLC-T

         Budget Cost Phase Seven (on an individual classroom basis):
         Switches: $2,355.00
         Cabling:
Total Cost (switches): $70,115.87

Assessment Outcomes: Will be completed in May 2009

Use of Results: Will be completed in May 2009