Education Technology IT Goal: Provide a stable, secure information reporting system that allows employees to record and report data supporting departmental goals.

Objectives: Provide technical support for existing Datatel applications for faculty and staff, implement and maintain ongoing and new servers (WebAdvisor and FALink) and assist the Network SA and System Tech.

Action Plan:

1. Continue to build and maintain the R18 platform and (subsequent versions) and implement WebAdvisor and FALink by November 2008.
2. Hire a new employee by Fall 2008 to redistribute IT tasking, allowing greater focus for I.S.A. on Datatel.
3. Send new employee to appropriate training events as outlined in the job description.

Assessment Strategy: Successful implementation of patches for R18, planning for future versions, collaboration with CORE Team and implementation of needed WebAdvisor and FALink elements. Review of training opportunities and available modules.

Assessment Outcomes: Some components of WebAdvisor implemented. New hire for secondary support not completed due to funding issues.

Use of Results: Continue objective in 2009 - 2010

Education Technology IT Goal: Expand support services and technology resources while streamlining work processes to meet the information technology needs of the campus.

Objectives: To meet the technology-related help requests of both student, instructor and staff members

Action Plan:

1. Expand direct support to students requiring technical assistance.
2. Create a student check-in system, which tracks usage and types of usage for the open computer lab in order to better identify and meet needs.
3. Create additional multi-media stations for instructors to use in non-technology equipped locations on campus.
4. Utilize software utilities such as Clonezilla and Deepfreeze to automate work processes and better-protect campus computers.
5. Purchase additional external hard drives to be utilized for ghosting images and data backups.

Assessment Strategy: Implementation of the above systems and software.

Assessment Outcomes:

1. Increased hours of Computer Resource Lab
2. Check in system not completed
3. Stations not implemented
4. Software implemented
5. External hard drives purchased and automated ghosting occurring

Use of Results: Continue objectives 3 and 4. Continue automation of systems as needed

Education Technology IT Goal (Network): Improve access to technology and digital resources required by the college through sound budget and strategic planning.

Objectives: To improve the capabilities, stability and security of the college network by implementing Network Upgrade Phases outlined in Action Plan.

Action Plan:

• Setup up network overhaul in logical phases that can be flexible.
• Procure switches for phases with top priority, setout in step one.
• Update IOS, add configurations, and test switches as needed.
• While switches are being tested have any cabling needed for the overhaul put in place.
• After switches have been tested and configurations have been backed up schedule time for cut over. Either on a weekend, after hours or in between semesters.
• Repeat steps 1-5 for the other phases.

The current Cisco switches are at end of life. Cisco does not make the current switches (2950s and 3550s) we have in parts of our network. They will be replaced with Cisco 3750G switches which will give the end user up to 1 Gbps capabilities from the current 10/100 Mbps. It would be beneficial to the campus to get these replaced before they start to fail. Also to increase overall network performance a new network closet needs to come online in the phone closet in between 2nd and 3rd hall. This will require a fiber run from the closet in the student lounge and new lines run to replace the network cables that are over extended from their current location in the student lounge. Cable lengths destined for end users can only be 300 feet. This length includes patch cabling and the cable run. The runs out to the Forestry Labs, Print Shop and Barney Mart, just to name a few, are over that or running off of daisy chained unmanaged switches. The fiber run and new closet will be the location where building 500 and the new Forestry building will be getting their network feeds. Another goal is to overhaul the individual classrooms in Building 100 with wall mounted lockable cabinets and individual managed switches (Cisco 3750). This will also aid in the network performance and get the unmanaged switches off the campus.
This plan will require the creation of a schedule to take down parts of the network either on a weekend, after hours, or in between semesters to replace these switches, and use of a vendor to take care of the individual classrooms, 2nd/3rd hall runs and fiber runs.

Assessment Strategy:

• Has it been implemented
• Has the overall network performance improved from previous design

Assessment Outcomes: Various phases of network overhaul and Cisco switches upgrades completed. Some phases not done sequentially due to network failures.

Use of Results: Continue both network overhauls and Cisco switch upgrades.

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Education Technology IT Goal: Provide a stable, secure information reporting system that allows employees to record and report data supporting departmental goals.

Objectives: Continue to work on the network overhaul from 2008/2009 and get the Forestry Building online. Need to improve the energy consumption with greener technology such as SANs, Blade Servers and Virtualization. This will also cut down on total cost of ownership and raise the return on investment. This will save in heating and cooling cost by reducing the server room footprint. Also this will strengthen our overall business continuity and disaster recovery.

Action Plan: Continue with the phases that are currently being implemented from the IEP 2008/2009. The SAN, Blade Servers and Virtualization solution has been researched it is just a matter of putting forth a proposal to the powers that be, getting the proper training for the staff that will be managing the systems, procuring the funds, purchasing the systems and implementing.

Person(s) Responsible: Dean Of ET, Network Sys Admin.

Anticipated Date for Achieving Objective: These are ongoing projects and with budget constraints on the college could be pushed out past 2010/2011

Assessment Strategy: Has the overall network performance improved? Has the energy consumption decreased in the server room? Has the management of the systems become less of a burden?

Budget Needs to Accomplish Objective:
2008/2009 Network Over Haul Phases: $40,000 – 55,000
SAN: $45,000 – 50,000
Blade Server: $25,000 – 30,000
Tape Library: $15,000 – 20,000
Software: $5,000 – 10,000
Training: $6,000 – 7,000 (This is for two system admins)
Total: $136,000 - 172000

Assessment Outcomes: May 2010

Use of Results: Continuation of green technologies plan, staffing/tasking plans

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Education Technology IT Goal: To meet the technology-related help requests of both student, instructor and staff members. Identify and implement Software/Hardware upgrades as well as Service Agreements for equipment on campus.

Objectives: Create, specific and scheduled classrooms related to advancing technology literacy across campus. This includes:

1. General knowledge and applications-based skills.
2. Provide the computer lab with the best atmosphere and the latest technology for students.
3. Develop and implement a campus-wide impression.
4. Respond to and identify the needs of staff/faculty computer problem/issues.
5. Resolve or made recommendations that consistent within the college standards.
6. Provide the campus with latest software to enhance and improve every day work.
7. To provide adequate upgrades and repairs to accommodate/integrate campus multimedia and audio equipment.

Action Plan: Create an on-going schedule of a classroom environment that will best accommodate the students. Successfully have a continuity plan that addresses and provides the needs that identifies adoptions and implementations.

1. Expand direct support to students requiring technical assistance.
2. Create a student check-in system, which tracks usage and types of usage for the open computer lab in order to better identify and meet needs.
3. Create additional multi-media stations for instructors to use in a technology equipped location on campus.
4. Purchase Service Agreements for upgrades and repairs to multi media equipment.
5. Purchase additional memory to upgrade and utilized computers already on and off campus.
6. Purchase campus site license Office 2007 for Staff/Faculty.
7. Purchase additional external hard drives to be utilized for ghosting images and data backups.

Person(s) Responsible: Systems Technician, Dean of Education Technology

Anticipated Date for Achieving Objective: Ongoing through 2009 and depending on budget may extend well into 2010.

Assessment Strategy:

1. Review of training opportunities.
2. Summary report of computer logs kept and numbers participating.
3. Implementation of the above systems and software.

Budget Needs to Accomplish Objective: ($32,000-$38,000).

Assessment Outcomes: May 2010

Use of Results: Continuous monitoring of client needs, budgeting needs

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Education Technology IT Goal: Provide a stable, secure information reporting system that allows employees to record and report data supporting departmental goals.

Objectives: Provide technical support for existing Datatel applications for faculty and staff, implement and maintain ongoing and new servers (WebAdvisor, Web UI, DoceScan and FALink). Upgrade Unidata 7.2, E-Procurement Enhancement, AR/CR Enhancement, Datatel Work Flow, GED migration, Assignment Contracts, CRPFA reporting, assist the Network SA and System Tech.

Action Plan:

1. Continue to build and maintain the R18 platform and (subsequent versions/upgrades) and implement WebAdvisor, Web UI and DoceScan.
2. Install FALink when Bookstore is ready to make the transition.

Person(s) Responsible: Information Systems Administrator

Anticipated Date for Achieving Objective: Ongoing

Assessment Strategy: Successful implementation of patches for R18, planning for future versions, collaboration with CORE Team and implementation of needed WebAdvisor, Web UI and FALink servers. Review and attend training opportunities and available modules.

Budget Needs to Accomplish Objective: Servers, software, licenses, class fee and travel ($35,000).

Assessment Outcomes: May 2010

Use of Results: Roll out of other information systems needed by various departments.

College Goal: Provide facilities for student learning that capitalize on state-of-the-art instructional applications.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Education Technology IT Goal: Provide greater access within classrooms and across campus to online resources.

Objectives:

1. Deploy netbooks beta project in research classroom and Library.
2. Deploy secure wireless across campus.
3. Continue adding and upgrading instructional multimedia teaching stations in classrooms

Action Plan: Purchase 40 netbooks for deployment in an ENG112 course and in Library. Deploy secure wireless access points across campus. Deploy wireless printer in Library. Add multimedia teaching stations in various classrooms.

Person(s) Responsible: Dean of Education Technology, Library Services, ENG114 Instructor

Anticipated Date for Achieving Objective: Fall 2009

Assessment Strategy: Subjective surveys deployed in classroom and for Library users. Library count of netbook users.

Budget Needs to Accomplish Objective: $30,000

Assessment Outcomes: May 2010

Use of Results: If deemed successful, roll-out of additional units in Library and other classrooms. Continuation of multimedia teaching station roll-outs in classrooms.