Division Goal 2:  Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics. 

Program Goal: Course work will also develop a student’s ability to communicate complex technical issues related to computer hardware, software, and networks in a manner that computer users can understand, and prepare students to attempt CompTIA A+ exam. Students nearing completion of the program will satisfactorily perform simulated on-the-job work orders, exhibit professional levels of communication, and achieve A+ exam preparation readiness.

Objectives: All students receiving C or better in the following courses will achieve passing rates on A+ CertBlast area exams in NET125, CTS120, NOS110, SEC110, NOS130, CTS155, NOS230, and CTS250, and as determined by the CTS289 comprehensive proficiency exam, students receiving a C or better will be ready for entry level employment.

Action Plan:

1. Implement the second year of the new program offering that reflects NCCCS adoption of the CIP in October of 2005, and modify the curriculum materials, texts, lessons, to reflect changes in industry practices, software and hardware advances  This includes developing course materials and content for six new courses.

1. Recruit partners from community needed for final semester project.
2. Revise program materials needed for Microsoft Office 2007 and VISTA software.

1. Develop comprehensive final exam for CTS289 System Support Project (capstone course) that can be used to confirm student’s readiness for employment. Input from industry professionals will be used to confirm that the scope of the exam meets current industry needs. The exam will include hands-on exercises and panel interview questions.
2. Pilot use of the CertBlast software in the following courses to assess student’s preparedness to attempt A+ exam: NET125, CTS120, NOS110, SEC110, NOS130, CTS155, NOS230, and CTS250.

Assessment Strategy: CertBlast computer based testing, LabSIM exams, comprehensive proficiency exam.

Assessment Outcomes: Was not completed due to instructor leaving. Will continue working on this through May 2009.

Use of Results: Was not completed due to instructor leaving. Will continue working on this through May 2009.

Division Goal 2:  Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics. 

Program Goal: Communicate to the community served the opportunity that the program provides to people interested in the field of computer technology.

Objectives. MCC area high school seniors will have received information about the CIT program opportunities prior to graduation. Major MCC area employers will have received some contact about the program during the year. Each instructor will personally recruit five students from referrals.

Action Plan:

1. Implement an outreach to high school students interested in computer technology used in entertainment that transfers to business applications.
2. Recruit mentors from on and off campus supporters of the program.
3. Research content needed to create a web presence on the MCC website.
4. Mail copies of program brochures to area employers with a personal letter.
5. Write a success story for publication.
6. Determine feasibility of a weekly computer security tip for use in local newspaper authored by Program Head.

Assessment Strategy: Randomly sample of 5% of senior high school students at EMHS and WMHS, either mail or on campus survey forms. Use mail survey to poll employers’ awareness of the program. Increased enrollment in program.

Assessment Outcomes: Was not completed due to instructor leaving. Will continue working on this through May 2009.

Use of Results: Was not completed due to instructor leaving. Will continue working on this through May 2009.

Division Goal 1:  Maintain a high level of instruction and/or job performance by providing access to continuing professional development activities

Program Goal: Support professional development that enhances the effectiveness and preparedness of divisional faculty and staff.

Objectives: Instructors complete one NET+ exam in 2008

Action Plan: Secure course options and materials for study, preparation, and exam.

Assessment Strategy: Take first NET+ exam

Assessment Outcomes: Was not completed due to instructor leaving. Will continue working on this through May 2009.

Use of Results: Was not completed due to instructor leaving. Will continue working on this through May 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 1:  Respond to service area economic trends by providing continued training and/or upgrading for current workforce needs and by pursuing new programming in potential expansion areas. 

Program Goal: Course work will also develop a student’s ability to communicate complex technical issues related to computer hardware, software, and networks in a manner that computer users can understand, and prepare students to attempt CompTIA A+ exam. Students nearing completion of the program will satisfactorily perform simulated on-the-job work orders, exhibit professional levels of communication, and achieve A+ exam preparation readiness.

Objectives: All students receiving C or better in the following courses will achieve passing rates on A+ CertBlast area exams in NET125, CTS120, NOS110, SEC110, NOS130, CTS155, NOS230, and CTS250. A grade of C or better on these practice exams should indicate readiness for entry level employment.

Action Plan:

1. Implement the second year of the new program offering that reflects NCCCS adoption of the CIP in October of 2005, and modify the curriculum materials, texts, lessons, to reflect changes in industry practices, software and hardware advances  This includes developing course materials and content for six new courses.
1. Recruit partners from community needed for final semester project.
2. Install Microsoft Project 2007 in Lab 142 for CTS289.
• Will allow students to gain hands on experience with project management software
• Real world example of planning for and installing a network will be taught using a tutorial based textbook
3. Revise program materials needed for Microsoft Office 2007 and VISTA software.
2. Pilot use of the CertBlast software in the following courses to assess student’s preparedness to attempt A+ exam: NET125, CTS120, NOS110, SEC110, NOS130, CTS155, NOS230, and CTS250.

Person(s) Responsible: Computer Information Technology/Program Head and CIT Instructor.

Anticipated Date for Achieving Objective: June 2009.

Assessment Strategy: CertBlast computer based testing, LabSIM exams, comprehensive proficiency exam.

Budget Needs to Accomplish Objective: $3,350 (see FYE09 Requested Budget)

Assessment Outcomes: Will be completed in June 2009.

Use of Results: Will be completed in June 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 2:  Provide facilities, staffing, and services that support educational program delivery. 

Program Goal:  Update equipment in the Computer Lab in room 142.

Objectives.  Have the latest equipment in the lab area for the students to prepare for problems that they will face when out in the workplace.

Action Plan:

1. Purchase and install servers in Lab 142 to create a network environment for the students to troubleshoot problems.
2. Purchase a Mac OS X so students will have the opportunity to work with a MacIntosh operating system.

Person(s) Responsible: Computer Information Technology/Program Head, CIT Instructor and Administration.

Anticipated Date for Achieving Objective: June 2009.

Assessment Strategy: Students will have hands on experience setting up and troubleshooting servers and in working with other operating systems to better prepare them to enter the workforce.

Budget Needs to Accomplish Objective:  Approximately $4,500.

Assessment Outcomes: Will be completed in June 2009.

Use of Results: Will be completed in June 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 1:  Respond to service area economic trends by providing continued training and/or upgrading for current workforce needs and by pursuing new programming in potential expansion areas

Program Goal:  Update instructional material to Microsoft Office 07.

Objectives.  Transition to Microsoft Office 2007.

Action Plan: Load Microsoft Office 2007 application on all lab computers..

Person(s) Responsible: Computer Information Technology/Program Head and CIT Instructor, IT personnel

Anticipated Date for Achieving Objective: June 2008.

Assessment Strategy: Students will learn the new features of Office 2007 and will be tested accordingly.

Budget Needs to Accomplish Objective:  IT will budget for application computer software.

Assessment Outcomes: Will be completed in June 2009.

Use of Results: Will be completed in June 2009.

College Goal:  Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal 2:  Provide facilities, staffing, and services that support educational program delivery. 

Program Goal:  Fill Program Head vacancy.

Objectives.  Provide students with appropriate instruction provided by faculty with required teaching credentials and teaching experience. The new program head should have ability to grow the program.

Action Plan: Advertise, interview, and hire the position.

Person(s) Responsible: Vice President of Instruction, Associate Dean of Business Technologies and Hiring Committee.

Anticipated Date for Achieving Objective: August 2008.

Assessment Strategy: Position will be filled by August 2008.

Budget Needs to Accomplish Objective:  Enrollment growth.

Assessment Outcomes: Will be completed in August 2008 and May 2009.

Use of Results: Will be completed in August 2008.

College Goal:  Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal 3:  Provide access to and guidance in professional development opportunities to strengthen instructional delivery and to prepare for accreditation initiatives.

Program Goal: Support professional development that enhances the effectiveness and preparedness of divisional faculty and staff.

Objectives: Instructors complete A+ Certification exam in 2008-09

Action Plan:

1. Secure course options and materials for study, preparation, and exam.
2. Successfully complete two A+ exams.

Person(s) Responsible: Computer Information Technology Instructors.

Anticipated Date for Achieving Objective: June 2009.

Assessment Strategy: Successful completion of two A+ exams.

Budget Needs to Accomplish Objective: Ensure that the materials and costs not covered by TIER A are included in the 2008-2009 budget ($500 estimated).

Assessment Outcomes: Will be assessed in June 2009.

Use of Results: Will be completed in June 2009.