Department/Program Goal: Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics.

Objectives: Provide prospective business owners with practical knowledge concerning the basic procedures for starting a business and earning a profit.  Visit local businesses and determine their educational needs to expand their markets and improve their profit margins.

Action Plan:

• Provide SBC seminars for present and prospective small business owners to improve their business skills and expand their markets.
• Provide SBC seminars in Spanish for present and prospective Hispanic small business owners to improve their business skills and expand their markets.
• Provide Ed2Go online courses to the public covering a wide range of topics.
• Provide Notary Public Courses for local citizens.
• Provide Real Estate Courses for local citizens.

Assessment Strategy:

• Total SBC seminars provided and total participants.
• Total SBC seminars provided in Spanish and total participants.

• Total Ed2Go Courses provided.
• Total notary public courses conducted and total participants.
• Total real estate courses conducted and total participants.

Assessment Outcomes: through April 21, 2008:

• SBC has provided 54 SBC seminars that served 340 participants.
• SBC has provided 1 SBC seminar in Spanish that served 34 participants.
• SBC has provided 30 online students with access to Ed2Go Courses.
• SBC has conducted 3 Notary Public Courses that served 41 students.
• SBC has conducted 3 Real Estate Postlicensing Courses that served 26 students and 4 Real Estate Continuing Education Courses that served 37 students.

Use of Results:

• Local entrepreneurs were provided with opportunities to improve their business.
• Local Spanish entrepreneurs were provided with opportunities to improve their business skills by gaining knowledge of current US laws and procedures.
• Ed2Go online students were allowed to study a variety of subjects at their convenience.
• Local citizens were provided the opportunity to take Notary Public Courses.
• Local citizens were provided the opportunity to take Real Estate Courses.

Department/Program Goal: Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics.

Objectives: Provide present and prospective small business owners with knowledge to help them utilize the latest technology to help their businesses succeed.

Action Plan:

• Implement new CIS Program for the SBC.
• Implement new SBCN Client Management Program.
• Provide computer technology programs.
• Promote SBC programs with Press Releases, with email, with MCC Website, and with promotional flyers.

Assessment Strategy:

• Successful implementation and utilization of new CIS Program for the SBC.
• Successful implementation and utilization of new SBCN Client Management Program.
• Total computer technology programs provided and total participants.
• Successful utilization of technology to market SBC programs.

Assessment Outcomes:

• CIS Program successfully implemented and utilized for all SBC Contracts.
• SBCN Client Management Program successfully implemented and utilized to record all SBC Client Counseling Sessions.
• SBC has provided 10 computer technology programs that served 77 students through April 21, 2008.
• SBC utilized Newspaper Press Releases, Email, the MCC Website, and promotional flyers for marketing their programs and counseling services.

Use of Results: 

• CIS Program provides network access to all records concerning SBC Contracts.
• SBCN Client Management Program provides network access to all records concerning SBC Client Counseling Sessions.
• Local citizens were provided the opportunity to take computer technology programs.
• SBC improved its marketing programs to inform more local citizens of the educational opportunities available through SBC seminars and counseling services.

Department/Program Goal: Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics.

Objectives: Collaborate with the Montgomery Economic Development Corporation, local businesses, local government agencies and local schools to hold SBC programs at off campus locations.

Action Plan:

• Establish several locations in each community within our county to conduct SBC programs for the convenience of the target audience.
• Conduct SBC programs for local businesses at their facility for the convenience of the target audience.
• Purchase a laptop computer and software to conduct SBC programs off campus.

Assessment Strategy:

• Total SBC seminars provided at community locations and total participants.
• Total SBC seminars provided at business locations and total participants.
• Detailed description of laptop computer and software purchased.

Assessment Outcomes

• Conducted 3 SBC seminars at the Highland Center in Mount Gilead with 33 participants, 1 SBC Seminar at the Biscoe Event Center with 10 participants and 1 Real Estate Postlicensing Course at the Troy Hotel with 4 students.
• Conducted 1 SBC seminar at the Troy Hotel with 8 participants.  This program addressed legal considerations for small business owners and was presented by a local attorney in the Troy Hotel classroom beside his office.
• Purchased Gateway Laptop Computer with Windows XP and Microsoft Office.

Use of Results:

• Local entrepreneurs were provided the opportunity to attend SBC Seminars in their local communities.
• One local business owner was provided to opportunity to conduct an SBC Seminar near his office to provide local entrepreneurs with free legal advice.
• SBC Laptop Computer has enabled more flexibility in program delivery.

Department/Program Goal: Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics.

Objectives: Provide assistance to present and prospective small businesses through education, training, and counseling.  Encourage the development of written business plans to rationally evaluate all proposed investments of time and money. 

Action Plan:

• Assist present and prospective small business owners with the development of written business plans for their businesses.
• Provide onsite assistance to local small business owners as necessary to evaluate their needs and their opportunities.
• Work with the Montgomery Economic Development Corporation, JobLink, NC State University Extension Program, the NC Small Business and Technology Development Center, and the US Small Business Administration to assist present and prospective small business owners.
• Obtain administrative support with advertising and marketing SBC Programs.

Assessment Strategy:

• Total business plans initiated.
• Total small businesses assisted.
• Total small businesses assisted through collaborative efforts.
• Administrative support obtained for advertising and marketing SBC Programs.

Assessment Outcomes: 

• SBC has counseled 40 clients concerning the initiation of a business plan.
• SBC has assisted 12 clients with counseling sessions concerning existing small businesses.
• SBC has assisted 5 small businesses through collaborative efforts with MEDC.
• SBC has received part-time administrative support with the advertising and marketing of SBC Programs.

Use of Results

• SBC clients who want to start a business in Montgomery County are receiving assistance with business plan development.  Most business plans reveal that there is insufficient opportunity for success with this business idea, but a few business plans clearly indicate that this business idea has a good chance for success.  SBC Clients with well developed business plans that indicate a reasonable window of opportunity for this business venture have an excellent chance to be successful.
• Small Business owners are utilizing the SBC for assistance with their existing businesses to explore opportunities for market expansion.
• SBC and MEDC are collaborating to assist existing small business owners in our community.
• Part-Time Administrative Support is enabling the SBC to more successfully advertise and market its programs and services.

Department/Program Goal: Maintain a high level of instruction and job performance by providing access to continuing professional development activities.

Objectives:  Enhance instructional faculty and staff performance through appropriate professional development opportunities.

Action Plan:

• Participate in the SBC Director Certification Program provided the NCCCS Small Business Center Network.
• Participate in Professional Development Programs provided by MCC, NCCCS, and NCCCAEA.
• Participate in Professional Development Programs provided by the Montgomery Economic Development Corporation, NC State University Extension Program, the NC Small Business and Technology Development Center, and the US Small Business Administration.

Assessment Strategy:

• SBC Professional Development Programs attended.
• MCC, NCCCS and NCCCAEA Professional Development Programs attended.
• MEDC, NCSU, SBTDC and SBA Professional Development Programs attended.

Assessment Outcomes: 

• The SBC Director attended 32 SBC Seminars during FY 2007-2008 and 12 SBCN Professional Development Workshops during FY 2007-2008.
• The SBC Director attended 3 MCC Professional Development Workshops and 8 NCCCAEA Professional Development Workshops during FY 2007-2008.
• The SBC Director attended 2 MEDC Business Workshops, 4 SBTDC Professional Development Programs and 2 SBA Program Workshops during FY 2007-2008.

Use of Results: 

• The SBC Director received valuable training from these programs to improve his small business counseling skills.
• The SBC Director increased his knowledge of several major economic concerns of entrepreneurs who are trying to start a new business.
• The SBC Director greatly increased his awareness of the procedures utilized by banks and government agencies to evaluate the credit worthiness of a small business venture.

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Department Goal: Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics.

Objectives: Provide prospective business owners with practical knowledge concerning the basic procedures for starting a business and earning a profit. Visit local businesses and determine their educational needs to expand their markets and improve their profit margins.

Action Plan:

1. Provide SBC seminars for present and prospective business owners to improve their business skills and expand their markets.
2. Visit local business owners and evaluate their education and counseling needs to help them improve their business skills and expand their markets.
3. Provide Ed2Go online courses to the public covering a wide range of topics.
4. Provide Notary Public Courses for local citizens.
5. Provide Real Estate Courses for local citizens.

Person(s) Responsible: Small Business Center Director

Anticipated Date for Achieving Objective: Ongoing

Assessment Strategy:

1. Total SBC seminars provided and total participants.
2. Total local businesses visited.
3. Total Ed2Go Courses provided.
4. Total notary public courses conducted and total participants.
5. Total real estate courses conducted and total participants.

Budget Needs to Accomplish Objective:

1. $20,000 for Instruction from SBC funds
2. $1,200 for Local Travel from SBC funds
3. None
4. $1,000 for Instruction from Occupational Education funds
5. $10,000 for Instruction from Occupational Education funds

Assessment Outcomes: Will be completed in May 2009

Use of Results: Will be completed in May 2009

College Goal: Utilize technology to provide information services that support quality, personalized instruction.

Department Goal: Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics.

Objectives: Provide present and prospective small business owners with knowledge to help them utilize the latest technology to help their businesses succeed.

Action Plan:

1. Utilize a part-time office technician to maintain Datatel records of SBC seminars and to help market SBC programs. 
2. Utilize the SBCN Client Management Program to maintain records of SBC clients counseled and the economic impact of assistance provided.
3. Promote SBC programs with Semester Tabloids, Press Releases, Promotional Flyers, Email, and the MCC Website.
4. Promote SBC Programs with periodic paid newspaper ads.

Person(s) Responsible: Small Business Center Director

Anticipated Date for Achieving Objective: Ongoing

Assessment Strategy:

1. Evaluate the Datatel records generated for SBC seminars and the marketing results generated by the part-time office technician.
2. Evaluate the SBCN Client Management Program records generated for SBC client counseling sessions and the total clients counseled.
3. Evaluate the effectiveness of each marketing program utilized for promoting SBC seminars.
4. Evaluate the impact on attendance of periodic paid newspaper ads.

Budget Needs to Accomplish Objective:

1. $6,000 for Part-Time Support from SBC funds
2. None
3. None
4. $2,000 for Paid Newspaper Ads from SBC funds

Assessment Outcomes:  Will be completed in May 2009

Use of Results:  Will be completed in May 2009

College Goal: Provide facilities for student learning that capitalize on state-of-the-art instructional applications.

Department Goal: Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics.

Objectives: Collaborate with the Montgomery Economic Development Corporation, local businesses, local government agencies and local schools to hold SBC programs at various locations other than the MCC Campus.

Action Plan:

1. Establish several locations within our county to conduct SBC programs for the convenience of the local citizens.
2. Provide desktop computers and business software for use by Small Business Center Clients in the SBC Resource Center.

Person(s) Responsible: Small Business Center Director

Anticipated Date for Achieving Objective: Ongoing

Assessment Strategy:

1. Total SBC seminars provided at community locations and total participants.
2. Total SBC Clients who utilized the SBC Resource Center computers.

Budget Needs to Accomplish Objective:

1. $3,000 for Instructional Supplies from SBC funds
2. $2,000 for Printer Supplies and Software Licenses from SBC funds

Assessment Outcomes:  Will be completed in May 2009

Use of Results:  Will be completed in May 2009

College Goal: Insure that services are provided to industry, small businesses, and other community initiatives to facilitate economic growth.

Department Goal: Meet training needs for current and expanded employment opportunities of the service area as a result of changing workforce demographics.

Objectives: Provide assistance to present and prospective small businesses through education, training, and counseling. Encourage the development of written business plans to rationally evaluate all proposed investments of time and money.

Action Plan:

1. Assist present and prospective small business owners with the development of written business plans for their businesses.
2. Provide assistance to local small business owners as necessary to evaluate their needs and their opportunities.
3. Work with the Montgomery Economic Development Corporation, JobLink, NC State University Extension Program, the NC Small Business and Technology Development Center, and the US Small Business Administration to assist present and prospective small business owners.

Person(s) Responsible: Small Business Center Director

Anticipated Date for Achieving Objective: Ongoing

Assessment Strategy:

1. Total business plans initiated.
2. Total small businesses assisted.
3. Total small businesses assisted through collaborative efforts.

Budget Needs to Accomplish Objective:

1. Included in Local Travel from SBC funds as previously noted
2. Included in Local Travel from SBC funds as previously noted
3. Included in Local Travel from SBC funds as previously noted

Assessment Outcomes:  Will be completed in May 2009

Use of Results:  Will be completed in May 2009

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Department Goal: Maintain a high level of instruction and job performance by providing access to continuing professional development activities.

Objectives: Enhance instructional faculty and staff performance through appropriate professional development opportunities.

Action Plan:

1. Participate in Professional Development Programs provided by the SBCN to satisfy the SBCN Director Certification Program guidelines.
2. Participate in Professional Development Programs provided by MCC, NCCCS and NCCCAEA.
3. Participate in Professional Development Programs provided by the Montgomery Economic Development Corporation, NC State University Extension Program, the NC Small Business and Technology Development Center, and the US Small Business Administration.

Person(s) Responsible: Small Business Center Director

Anticipated Date for Achieving Objective: Ongoing

Assessment Strategy:

1. SBCN Professional Development Programs attended and SBCN Certification Levels achieved.
2. MCC, NCCCS and NCCCAEA Professional Development Programs attended.
3. MEDC, NCSU, SBTDC and SBA Professional Development Programs attended.

Budget Needs to Accomplish Objective:

1. $2,000 for Registration Fees, Lodging and Travel from SBC funds
2. $2,000 for Registration Fees, Lodging and Travel from SBC funds
3. $1,000 for Registration Fees, Lodging and Travel from SBC funds

Assessment Outcomes:  Will be completed in May 2009

Use of Results:  Will be completed in May 2009